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Customers are known to have high expectations of the shipping of their ordered purchases. For example, they want free and fast delivery that can be returned without any problems. They also want to be informed at all times about where the shipment is and when it will arrive. Convenient collection options, a variety of shipping

With the "Lokal handeln" initiative, our partner DHL, together with the German Retail Association (HDE), supports retailers in their entry into online business. Newcomers are particularly dependent on reliable support at the beginning of this venture. The initiative pools the expert knowledge of numerous service providers to successfully master the start in eCommerce. JTL is

The first JTL regulars' table took place on October 28, 2014 in a Düsseldorf brewery and was fully booked. Eight years later, our event series is still popular. Because both retail professionals and eCommerce newcomers know: Exchanging ideas with like-minded people is essential for long-term business success. To mark the anniversary, we spoke to our

After many great conversations with manufacturing merchants at JTL Connect, we are even more excited about today's release! The open beta version of JTL-Wawi 1.7 marks the start of the open test phase for our new "baby" - the manufacturing and production solution JTL-Plan&Produce. In this article, we will not only introduce you to the

Is accounting dry and boring? Not at all! As head of the Administration & Purchasing team at JTL, Birgit is always finding new ways to simplify and optimize processes and workflows. In this employee interview, she not only talks about the versatility of her job, but also about the insider jokes that her team uses

Christmas will soon be upon us - and the pre-Christmas period traditionally marks the start of the strongest sales period of the year for retailers. However, with inflation rates at record levels, Germans' buying mood is likely to be subdued this year. If you as a retailer still want to boost your sales at the

JTL Connect, our company's central event, has returned to the stage. After a three-year break and the pandemic, there was certainly some nervousness associated with it: Because everything was going to be bigger and better than before. After almost two weeks, we're reviewing our trade fair to see if we can now turn this nervousness

Good sales strategies in eCommerce are breaking down boundaries. For example, pandemic-related store closures have given omnichannel concepts such as Click & Collect a boost in popularity in recent years. For retailers that are exclusively digital, it is becoming more important to promote marketplace sales alongside their own online store and to network multiple sales

The time will soon be here! Preparations for JTL Connect 2022 on September 16 are in full swing. You can already look forward to exciting expert insights and exclusive product innovations. As always, the trade fair will also focus on making new contacts and exchanging ideas with industry colleagues. After all, as the name suggests,

In online business, it is inherently difficult to build customer trust. After all, you can't touch the goods before you buy them or get a personal impression of the listing. Confidence-building measures such as seals of approval or customer reviews are intended to replace these on-site impressions in digital retail. JTL-Shop partner Trusted Shops has