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Almost every online retailer is familiar with the situation: an invoice is long overdue, but payment has not been made. There is not always malicious intent behind this - sometimes an invoice simply goes unpaid. A friendly payment reminder helps to collect outstanding amounts quickly without putting a strain on the customer relationship. In this

There are stores where you know immediately that everything is just right. This is exactly the feeling that many visitors experience when they enter “Herr und Frau Klein” in Vienna. Beate and Stephan Klein have been running their concept store for over 18 years – a place where design, functionality and warmth come together in a special way. What is their recipe for success?

Customer needs and expectations in eCommerce have changed. While the payment method was previously perhaps just a technical detail, it can now have a significant influence on purchasing behavior. Customers expect the same flexibility when shopping online as they do in bricks-and-mortar retail. With ever new and increasingly flexible payment methods available for online stores,

Sebastian Maletzke, better known as Waldi, has a weakness for pizza - especially when it's handmade! He has become so good at it himself that he shares recipes and tips for perfect preparation on his YouTube channel. With Waldi's Pizza Shop, he has also created a virtual paradise for all those who want to do

Simple, fast and secure - these are the keywords that describe an optimal checkout process in online business. For retailers, it is the decisive phase in the customer journey that determines whether a customer completes their order or abandons the purchase. In this blog post, we will look at the most important aspects of an

Christmas will soon be upon us - and the pre-Christmas period traditionally marks the start of the strongest sales period of the year for retailers. However, with inflation rates at record levels, Germans' buying mood is likely to be subdued this year. If you as a retailer still want to boost your sales at the

Online customers are kings. They have an infinite number of options for choosing the right online store and just as many demands on the product and store. But retailers are by no means powerless. With various tools and the right solution, they can meet the needs of their customers, become attractive to even more customers,

The past few months have not been easy: the coronavirus pandemic, job losses and wage cuts, short-time working and massive restrictions in public life have meant an enormous cut in planning security for many - but also in financial opportunities. Payment options such as installment payments can be helpful here. If you don't have large

Switzerland is one of the fastest-growing eCommerce markets in Europe and is therefore of interest to many retailers. But if you want to be successful in our neighboring country, there are a few things to consider. In this interview, our long-standing Swiss service partner Thomas Lutz explains which aspects German online retailers should pay particular

Online sales in the retail sector have grown strongly - and not just since the coronavirus pandemic: since 2018, more than50billion1 of all transactions have taken place online every year. A figure that has doubled in the last seven years. This trend has not yet been reflected in the Christmas business. Customers still tend to