JTL’s software is exceptionally well documented. We offer a wide selection of online help for all products so that you can find your way around the JTL product world quickly and independently: Videos, e-learning listings or step-by-step instructions in the JTL-Guide.
Online course for new sellers
In his online course “Getting started in eCommerce with JTL software”, JTL Training Manager Manuel Mälzner explains step by step how to get started in online business. The continuously expanded course offer includes numerous video lessons and extensive accompanying material – all completely free of charge.
Achieving goals together
Community-driven development
With the JTL-IssueTracker (in German), you can actively help shape the development of our software. Use the publicly visible tickets and comments to contribute your opinions, ideas and improvement requests.
You can also vote for existing tickets that our developers should prioritize for implementation. Our customers’ input has always had a decisive influence on JTL’s solution portfolio.
Support & Services
Support: Each bookable software package for ERP & sales (JTL editions) and warehouse management (WMS editions) is assigned a specific support level. If you are using a fee-based edition, you can report errors in the software via a ticket. In higher editions, you also benefit from shorter response times or telephone support and callback service.
Services: JTL offers consulting, installation and migration services. In any case, it is worth calling our consulting team, who will be happy to show you further options.
Project support
JTL’s network of service partners provides close support for projects.
As part of such support, many partners also offer training courses directly at your company. Alternatively, your service partner can request discounted participation in a JTL training course for you.
Training & workshops
The JTL training program offers you and your staff the right listing for every requirement:
For a structured introduction to the JTL product range, we recommend taking part in our free digital beginner training course. In addition, JTL regularly organizes classroom training and expert workshops at its training center near Kassel. Some of our service partners also offer training courses – perhaps in your area.
