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Customer needs and expectations in eCommerce have changed. While the payment method was previously perhaps just a technical detail, it can now have a significant influence on purchasing behavior. Customers expect the same flexibility when shopping online as they do in bricks-and-mortar retail. With ever new and increasingly flexible payment methods available for online stores,

It's the height of summer and while others are thinking about outdoor swimming, barbecues or vacations, many online retailers are already focusing on completely different things: gift sets, supply chains and big business in the fourth quarter. Sounds premature? It's not. If you want to get your retail business through the busiest time of the

The GoBD regulate how tax-relevant data must be recorded and stored in digital form - and this applies to all companies, including online retailers. It's not just about accounting software, but also processes such as invoicing, archiving and data export. If you don't work properly here, you risk serious consequences in the event of an

Your online business is growing - and suddenly the simple shelf warehouse with an Excel list is no longer enough. Sales orders pile up, the overview of stock levels is lost, and searching for items costs time and nerves. This is when the question arises: how can you make your warehouse processes more efficient so

A medium-sized online retailer that wants to offer durable products for families not only has to deliver quality - it also has to focus on stability in terms of logistics, stock and system processes. This is precisely the path that Bomi-Handels GmbH from Emsland has taken. What began as a project close to the hearts

Sustainability is becoming increasingly important in online retail – and the Kaufland Global Marketplace re-commerce program opens up a new, fast-growing sales channel for refurbished products for online retailers. Those who already work with JTL benefit twice over: the Kaufland marketplaces can be easily connected via JTL-eazyAuction – including the new re-commerce category.

Imagine that some of your potential customers encounter insurmountable obstacles in your online store – simply because it is not designed to be accessible. This is not only a shame for people with disabilities, but also a missed opportunity for you – and from 28.06.2025 it will even be a violation of the new Barrier-Free Strengthening Act (BFSG).

E-invoicing has been mandatory in the B2B sector since January 1, 2025 - a topic that most of you had to get to grips with first. While numerous providers advertised their solution in the beginning, communication has since become much quieter. However, the requirements remain high and implementation in everyday life poses challenges for many

Many companies go through a similar development as they grow: increasing order numbers, growing customer expectations – and an ever-increasing volume of inquiries. This is when it becomes clear that familiar processes are reaching their limits. The key question is: how can efficient customer service be guaranteed without overloading the team?

Many e-commerce companies are currently at a crucial turning point: orders are increasing, the company is growing and your team is motivated – but increasingly at its limit. This is particularly noticeable in customer service. Many teams are still working with Outlook, CC distributors and a good gut feeling in order to meet the increasing demand.