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Efficient customer service
with software from JTL

All customer inquiries centrally under control
Direct integration with JTL-Wawi
Faster support, fewer errors

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Over 50,000 online retailers rely on JTL software.

How you benefit with the customer service solution for JTL

All support requests are bundled together – with direct order reference, automated workflows and structured responses from a central interface.

Centralized customer communication (omnichannel: email, forms, etc.)

All inquiries from emails, contact forms etc. end up in a central inbox – for seamless, clear communication with your customers.

Automatic ticket distribution & prioritization

Automatically assign tickets to the right agents – by topic, channel or urgency.

Order context directly in the ticket (via JTL-Wawi)

With the JTL-Wawi integration, you can see all relevant order data immediately in the ticket – without having to switch systems.

Text modules, escalation rules, agent roles

Work more efficiently with saved responses, individual roles & clear escalation processes.

Must-have tools

All requirements for structured customer service - directly integrated into your JTL system environment

Functions in detail

GDPR-compliant storage & documentation

All interactions are archived in a legally compliant manner - including time stamps, attachments and processing history.

Ticket management & workflows

Tickets can be categorized, prioritized, forwarded and automated - for efficient team processes.

Integration with JTL-Wawi & JTL-FFN

Access customer, item and purchase data directly from the ticket - even across fulfillment networks.

Rights & role management

Assign functions and ticket access to specific user groups - for clear responsibilities.

Evaluations & reporting

Analyze handling times, team performance and frequent concerns - based on data and directly in the system.

As long-time and enthusiastic GREYHOUND users, we made the move to JTL in 2024 - a decision that has paid off in full. The combination of both systems creates real added value: communication between customers and us runs smoothly, information between suppliers and us is transparent for everyone. Invoices, listings and delivery bills are archived and searchable. Our team is noticeably relieved in its day-to-day business. With the combination of JTL & GREYHOUND, we are efficient, smart and future-proof.

Michael Krämer

Managing Director of Campwerk

Prices & availability

Customer service software from GREYHOUND

The CRM solution from GREYHOUND is included in the JTL Pro and Enterprise editions.

Compare editions & functions

	JTL START	JTL ADVANCED	JTL PRO	JTL ENTERPRISE
Customer service software (powered by GREYHOUND)	Bookable with GREYHOUND	Bookable with GREYHOUND

FAQ

Integration takes place directly – you access all relevant customer and purchase data from the ticket.

Yes, GREYHOUND bundles requests from all common channels in a central interface.

Ideal for the diversity of eCommerce – scalable for small teams through to large service departments.