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Good customer service sells. This insight has long been proven true in the eCommerce industry - and it is more relevant today than ever. Customer service not only determines whether a customer buys again, but often whether they order for the first time at all. Despite this, support is still treated rather neglected in many

In the first part of our blog series, we presented the basics of the GoBD, while the second part dealt with accounting, document storage and archiving. In this third part, we take a look at a topic that many retailers would prefer to ignore: procedural documentation. It sounds bureaucratic and dry - but it's essential.

Whether you are a small store or a large mail order company, everyone needs one thing to be successful in eCommerce: an overview of stock movements and inventories. A key indicator here is the inventory turnover rate. It reveals how often the stock turns completely in a period of time, i.e. how often the entire

With the EU Data Act, the European Union is establishing a new legal framework for access to and use of data. The goal: data should no longer remain in closed silos of individual providers, but should be able to be used fairly and transparently between different stakeholders. Companies, public authorities and end users should benefit