All-in-one returns management
for JTL

Keep track of all return details – across all departments
Automate your returns process – in every industry
Connect your JTL-Shop – or another shop system

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Over 50,000 online retailers rely on JTL software.

Expand your standard returns management with Returnless

Smooth returns experience

Thanks to the integration of JTL-Wawi with Returnless, you can offer your customers a smooth returns experience. Returns are easy to create and shipping labels can be generated directly. Customers receive real-time updates on the return status – for full transparency and fewer support requests.

No time lost due to returns

As soon as a customer creates a return in Returnless, the return data is automatically transferred to JTL-Wawi. This saves time, prevents manual errors and ensures a seamless process. Recurring tasks are automated so JTL workflows run efficiently.

Avoid future returns

Gain valuable insights from your returns data and reduce future returns before they occur. Our returns analytics help you understand customer behaviour, identify patterns and trends and take proactive measures to minimize returns.

Integrate multiple platforms

Easily connect your JTL-Shop, JTL-Wawi or choose from over 35+ integrations, including CMS platforms, warehouse management systems, marketplaces, shipping service providers and logistics software. Benefit from Returnless plug-and-play integrations for hassle-free setup.

Functions in detail

Automate your processes with Returnless

Functions

Self-service returns form

Your customers simply start their return via a digital self-service form. Smart rules automate the process and special cases can be checked manually by request. This allows you to stay in control, avoid unnecessary returns and speed up the entire process. The returns form is also fully customizable so you can enter all the information you need for efficient returns processing!

Choose your preferred shipping options

Decide for yourself which shipping service providers and return methods you would like to offer. Use your own contracts, the return rates from Returnless or bidder directly in the store. You can even forward returns to different warehouses or fulfillment centers.

Returns data transmitted to JTL-Wawi

As soon as a return is created, Returnless sends all relevant data to JTL-Wawi (from version 1.10). The pre-announcement gives your warehouse team an accurate overview of incoming returns and expected items. Boxes no longer need to be opened - simply scan the parcel and the appropriate return is automatically called up.

Automatic label creation

Returnless automatically creates return labels and sends them directly to your customers - without any manual effort. Both you and your customers can track every return seamlessly: from dispatch to arrival and processing. This transparency not only improves your logistics, but also the customer experience.

Automatically keep customers up to date

Automatic email updates inform your customers about the current returns status. This reduces queries, speeds up refunds and ensures a smooth post-purchase experience. This creates trust - and increases the chance of repeat orders.

Since we started using Returnless, we have significantly more control over our returns. We can also offer our customers various options and collect valuable data in the process. This helps us to avoid returns in the future.

Learn more

Jeffrey van Battum

Co-owner of BWJ E-commerce

PRICES

All-in-one returns management

Experience for yourself how Returnless optimizes your returns process – start your 30-day free trial of Returnless now.

Choose the plan that suits your business

️Prices are based on your monthly returns volume

Plans from € 105 per month

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JTL Pro customer? Get the exclusive discount from Returnless

The Returnless solution is available as an add-on for all JTL editions – with a fixed discount for JTL Pro and Enterprise users. Build an optimized returns process with this powerful solution.

Returns form in your branding
Analytics & insights into your returns data
Worldwide return shipping
Easy integration into your store
Real-time notifications for your customers
Check and manage returns requests

Discover all the possibilities

Returns management software

How does Returnless work?

FAQ

The integration is available from JTL-Wawi version 1.9.

Your customers visit your branded Returnless portal, enter their purchase order ID and email, select the items they want to return, choose a shipping option and submit the form. The return label is created automatically and the returns process starts immediately.

The return form is a fully customizable web form. You decide which fields, questions, brand elements, images and shipping providers are displayed. You can even include conditions, photo uploads, dynamic follow-up questions or store pickup options. If desired, the form can be integrated directly into your website.

Yes, the portal can be completely customized in your design – with logo, colors, language, images and your own text.

Yes, absolutely. Once a customer submits their return and selects a shipping carrier, Returnless automatically creates the appropriate label and provides it to the customer. You no longer have to send labels manually.

Returnless connects directly to JTL-Wawi. Purchase data such as customer data, products and images are automatically retrieved and the form is pre-filled accordingly. The return data is then automatically sent back to JTL-Wawi.

Yes. You can connect all major carriers in Europe – either with your own contracts or via Returnless’ negotiated rates. You decide which shipping options are displayed to your customers.

Returns rules & automations: Set conditions to automatically approve, reject or charge fees for returns based on your returns policy.
Analytics dashboard: Keep an eye on return reasons, trends, product return rates and the performance of your carriers – and prevent future returns.
Exchanges & store credit: Bidder vouchers if customers want to exchange items. This keeps the turnover in your store, the customer can reorder immediately and there are no technical detours.

All-in-one returns management for JTL