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Good customer service sells. This insight has long been proven true in the eCommerce industry - and it is more relevant today than ever. Customer service not only determines whether a customer buys again, but often whether they order for the first time at all. Despite this, support is still treated rather neglected in many

The GoBD regulate how tax-relevant data must be recorded and stored in digital form - and this applies to all companies, including online retailers. It's not just about accounting software, but also processes such as invoicing, archiving and data export. If you don't work properly here, you risk serious consequences in the event of an

Many companies go through a similar development as they grow: increasing order numbers, growing customer expectations – and an ever-increasing volume of inquiries. This is when it becomes clear that familiar processes are reaching their limits. The key question is: how can efficient customer service be guaranteed without overloading the team?

Many e-commerce companies are currently at a crucial turning point: orders are increasing, the company is growing and your team is motivated – but increasingly at its limit. This is particularly noticeable in customer service. Many teams are still working with Outlook, CC distributors and a good gut feeling in order to meet the increasing demand.