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Almost every online retailer is familiar with the situation: an invoice is long overdue, but payment has not been made. There is not always malicious intent behind this - sometimes an invoice simply goes unpaid. A friendly payment reminder helps to collect outstanding amounts quickly without putting a strain on the customer relationship. In this

Good customer service sells. This insight has long been proven true in the eCommerce industry - and it is more relevant today than ever. Customer service not only determines whether a customer buys again, but often whether they order for the first time at all. Despite this, support is still treated rather neglected in many

Many companies go through a similar development as they grow: increasing order numbers, growing customer expectations – and an ever-increasing volume of inquiries. This is when it becomes clear that familiar processes are reaching their limits. The key question is: how can efficient customer service be guaranteed without overloading the team?

Many e-commerce companies are currently at a crucial turning point: orders are increasing, the company is growing and your team is motivated – but increasingly at its limit. This is particularly noticeable in customer service. Many teams are still working with Outlook, CC distributors and a good gut feeling in order to meet the increasing demand.

Every day, we at JTL do our best to help you trade successfully with our solutions. We are all the more pleased about your positive feedback. That's why we're proud to have been awarded the OMR Top Rated Badge once again, as the seal of approval is only achieved through positive user reviews. In this

A new information obligation for online retailers came into force on May 28, 2022. From now on, you must provide information on whether and, if so, how you ensure that customer reviews on your website or online store only come from consumers who have actually purchased the products or services being reviewed. Find out in

Where there is light, there is also shadow. The number of online stores is growing steadily and with it the number of counterfeit products on offer. This is a real problem for consumers, stores and brand manufacturers alike. Around 79 percent of companies in Germany - across all sectors - are affected by product piracy.

"Your most dissatisfied customers are the best source of learning." When it comes to customer criticism in day-to-day business, Bill Gates got to the heart of the matter with this statement. However, experienced retailers know that this is easier said than done! That's why, in this article, we present some approaches for dealing with bad

For one in two online shoppers, customer reviews play a key role in their purchasing decision - for 16 to 29-year-olds, the figure is as high as two thirds, according to a Bitkom study from 2020. But what if customers prefer to express their satisfaction with silence instead of stars? In this article, we reveal

Switzerland is one of the fastest-growing eCommerce markets in Europe and is therefore of interest to many retailers. But if you want to be successful in our neighboring country, there are a few things to consider. In this interview, our long-standing Swiss service partner Thomas Lutz explains which aspects German online retailers should pay particular