Blog Posts on This Topic:

Germany documents a leading position when it comes to returns. Uncomplicated and free of charge - that's what customers are used to. This is why online retailers have to meet high expectations when it comes to returns in order to survive on the market. Returns as part of customer satisfaction16.3 percent of parcels delivered are

Our shipping service provider interface JTL-Shipping has been upgraded: Numerous new features have been added! With Warenpost, branch routing and personalized labels, you can now ship your goods even more cheaply, flexibly and individually. And increase customer satisfaction and loyalty at the same time. In the following blog post, we will introduce you to merchandise

Shipping and logistics are among the most important success factors in online business. That's why we're dedicating an entire webinar week to these two topics: join us and other logistics experts over the course of four days to learn what's important when choosing the right service provider, how to ship internationally and what options are

Do you deliver Amazon Prime or express orders? And every time the pick-up driver is at the door, a new order arrives shortly beforehand that you've overlooked a few times? That doesn't have to be the case! Thanks to the creative idea of our customer Matthias Vogel: He has developed a workflow with which you

The consumer's joy is often the retailer's sorrow - especially when it comes to returns. When it comes to returns, retailers are not only faced with a logistical burden, but also financial losses due to the reduced resale value of returned items. Perhaps you have already toyed with the idea of excluding consumers with a

The pace of communication in eCommerce is getting higher and higher: customers want to be kept informed in real time and expect prompt responses to their concerns. It is not always easy for retailers to keep up with these expectations. But JTL can help! Both our JTL-Track&Trace shipment tracking system, which is available as a

Acquiring new customers is a key success factor for successful online business. But sooner or later, purely national business reaches its limits. In order to achieve sustainable growth, more and more retailers want to tap into foreign markets. But what special features should online retailers bear in mind as they expand? And what help should

Amazon introduced a new policy on October 1, 2018. The policy requires merchants who use Amazon shipping to provide detailed information when delivering items from their own warehouse to Amazon fulfillment warehouses. Retailers who do not comply with this guideline will be subject to penalties. You can quickly and easily implement the necessary measures in

Many of you have been benefiting from the JTL-Shipping extension since JTL-Wawi 1.0. Especially frequent shippers are happy about the possibility to conveniently control shipping, label printing and co. from the ERP. With version 1.1 of JTL-Wawi, our shipping solution also received some new features, including integration with the shipping service provider UPS. However, only

Some appreciate reliable and fast deliveries, while others benefit from higher sales figures. Amazon Prime is very popular with both customers and retailers. In order to participate in the Prime program, online retailers previously had to store their items on Amazon and have them shipped by Amazon (FBA). This will no longer be necessary. With