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Like every November, Black Friday heralds the start of the busiest time of the year for most retailers. In both eCommerce and brick-and-mortar retail, many customers use the start of the pre-Christmas season to hunt for bargains. As the order peaks on this day can be a particular challenge for you, we want to help

Our community - at JTL it has been an important part of our recipe for success since the company was founded. The exchange with you significantly shapes our development agenda and the direction of our products. But do you already know all the platforms on which we actively contact you and where you can get

When Mike was invited for an interview in 2016, he already had two of the most important properties for his future job as a support employee: Not only does he love everything to do with computers and IT, but he also enjoys helping his fellow human beings. In the interview, he reveals why he enjoys

Sooner or later, each of you will come into contact with JTL support: Whether it's a simple query about a product or a serious problem in your online business - our dedicated employees are there to help and advise you. We would like to dedicate today's blog post to them and give you an insight

Over the past few months, we have been working hard to fundamentally revise our support model. With the new tariff scale, we are creating more transparent and, above all, more standardized structures that will help us to process your requests even faster. In this blog post, we would like to present our new six tariffs

Many JTL customers interact with each other on a daily basis in our constantly growing community. This includes numerous dedicated channels, such as the JTL forum or our social media channels, as well as discussion groups that are independent of us. The focus is always on exchanging knowledge and providing each other with support. Mohamed

Even though we love classics, in some cases you have to get rid of the old, in our case JTL-eazyAuction for outdated JTL-Wawi versions. But before any unrest spreads: Are you using a version of our ERP prior to 1.0? One of the old 0.9x versions? Because only in this case are you affected and

In support, we are always talking to customers who are reluctant to carry out a JTL-Wawi update. Some encounter problems and don't know what to do. As part of our stable release of JTL-Wawi 1.3 from last week, we are now providing you with tips for a successful update. We also discuss some common errors

The changes at JTL-Software have not bypassed an institution that has existed since the beginning of JTL-Wawi: the JTL-Guide (formerly JTL-Wiki). JTL-Software has had its own technical editorial team since 2015. As such, we are responsible for maintaining our online documentation. We converted the old JTL-Wiki to the JTL-Guide at the end of 2015. Now

Jan, could you please introduce yourself in two or three sentences? What do you do at JTL? Hello Frank, my name is Jan Schlizio and I started at JTL-Software back when it was a one-man business and managed the support from my home office. As JTL has grown rapidly, I now work at the Hückelhoven