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Many customers appreciate the fact that the goods seem to come to them automatically when they shop online. For particularly private or valuable orders, however, they want the best possible control. If there is even the slightest chance that the order will "end up" with a neighbor, this can lead to customers abandoning their purchase.

With JTL-Track&Trace you have long been able to track your DHL parcels, identify problems and inform your customers about delivery delays at an early stage. Now we have added something new: As of today, you can also track DPD and GLS parcels directly from JTL-Wawi and automatically inform your customers about the shipment status. Both

The pace of online business increases enormously during the Christmas season - and with it, customer expectations for fast and smooth delivery. After all, all presents should be under the Christmas tree on time. Delays in delivery during this phase are considered particularly risky, because those who alienate customers in the Christmas business through late

Shipping and logistics are among the most important success factors in online business. That's why we're dedicating an entire webinar week to these two topics: join us and other logistics experts over the course of four days to learn what's important when choosing the right service provider, how to ship internationally and what options are

The pace of communication in eCommerce is getting higher and higher: customers want to be kept informed in real time and expect prompt responses to their concerns. It is not always easy for retailers to keep up with these expectations. But JTL can help! Both our JTL-Track&Trace shipment tracking system, which is available as a

Welcome to the second part of our blog series. As already introduced yesterday, we are releasing the code for our new product JTL-Track&Trace with JTL-Wawi 1.4, which will enter the open beta phase in spring. For the time being, shipment tracking is available for DHL (and now also for DPD and GLS! | Update: June

Track and trace means "following traces" or "reading tracks" and in logistics refers to the tracking of parcels and letters - so-called shipment tracking. It often begins with the handover of the parcel to the shipping service provider and ends with the successful delivery to the customer. This spring, our new product JTL-Track&Trace will go