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With the new customer management of our ERP, you can now process typical customer requests even faster. In this feature preview, we present some optimizations in customer management based on selected topics: How can you take orders directly on the phone? What options are there for creating listings and granting a discount? How are complaint

In the last blog post before the spring changeover, we will show you how you can communicate with your customers directly from JTL-Wawi in the future. We will focus on a new component that is currently being developed: the ticket system of our ERP. Jens, a developer of the project, will answer your questions about

A large number of our developers are currently working feverishly on JTL-Wawi 1.4 and we have big plans for this version - our project 2.0. This is synonymous with the many revisions we are making to elements of the ERP. An important area here is the customer overview and customer details, which we have summarized

CRM is becoming increasingly important in eCommerce. The abbreviation CRM stands for Customer Relationship Management. Increasing competition across all sales and communication channels makes it increasingly important to integrate existing customers into your own company in the long term. Store operators are therefore realizing that a well-maintained CRM has significant cost advantages over the comparatively