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Sustainability is becoming increasingly important in online retail - and the Kaufland Global Marketplace re-commerce program opens up a new, fast-growing sales channel for refurbished products for online retailers. Those who already work with JTL benefit twice over: the Kaufland marketplaces can be easily connected via JTL-eazyAuction - including the new re-commerce category.

Many companies go through a similar development as they grow: increasing order numbers, growing customer expectations - and an ever-increasing volume of inquiries. This is when it becomes clear that familiar processes are reaching their limits. The key question is: how can efficient customer service be guaranteed without overloading the team?

Many e-commerce companies are currently at a crucial turning point: orders are increasing, the company is growing and your team is motivated - but increasingly at its limit. This is particularly noticeable in customer service. Many teams are still working with Outlook, CC distributors and a good gut feeling in order to meet the increasing demand.

From 2025, there will be a change in the shipping of small and light goods: National Warenpost will be replaced by the DHL small parcel. With more space and additional services, the new shipping solution offers a practical alternative for retailers who want to send small shipments securely and cost-effectively.

The checkout, or the moment when the customer places an item in the virtual shopping cart, is the most important moment for successful online retailers. This is where it is decided whether a customer completes the purchase or abandons it. In this article, you will learn how to design your checkout process so that it is simple, fast and secure - and thus sustainably increase your conversion rate.

The pre-Christmas period is approaching and with it one of the strongest sales periods of the year. For most online retailers, this means more orders, higher expectations and lots of challenges, especially when it comes to shipping goods. We have put together some practical tips so that you don't lose track of things during this stressful time and your customers have their parcels under the Christmas tree on time.