News from E-Commerce

Good customer service sells. This insight has long been proven true in the eCommerce industry - and it is more relevant today than ever. Customer service not only determines whether a customer buys again, but often whether they order for the first time at all. Despite this, support is still treated rather neglected in many

In the first part of our blog series, we presented the basics of the GoBD, while the second part dealt with accounting, document storage and archiving. In this third part, we take a look at a topic that many retailers would prefer to ignore: procedural documentation. It sounds bureaucratic and dry - but it's essential.

Whether you are a small store or a large mail order company, everyone needs one thing to be successful in eCommerce: an overview of stock movements and inventories. A key indicator here is the inventory turnover rate. It reveals how often the stock turns completely in a period of time, i.e. how often the entire

With the EU Data Act, the European Union is establishing a new legal framework for access to and use of data. The goal: data should no longer remain in closed silos of individual providers, but should be able to be used fairly and transparently between different stakeholders. Companies, public authorities and end users should benefit

In eCommerce, it is more difficult than ever to stand out – especially for companies with an extensive range such as office supplies. A leading Polish online retailer was faced with precisely this challenge. It was struggling with low conversion rates, inefficient pricing and under-utilized advertising budgets. In order to overcome these challenges, he sought expert support from Dealavo. Thanks to the price analysis specialist from the JTL Group, they achieved a 20% increase in sales of high-demand products within three months. This success story shows that modern online business can no longer do without sound data analysis – especially when it comes to prices.

The Netherlands recently became part of the Amazon FBA Pan-EU program. This sounds like a real relief for EU-wide shipping – but there are some hidden pitfalls. We share with you important insights from the Amazon “Seller & Integrator Summit” in Luxembourg so that you can really exploit the potential of this innovation.

In the first part of this blog series, we looked at the basics of the GoBD: Why they are mandatory for online retailers, what the threat is for non-compliance and why typical processes in eCommerce - from invoice processing to archiving - are directly affected. This article goes one step further. We take a closer

Limited space, increasing order numbers, high manual effort - many online retailers are familiar with these challenges. As their success grows, so do the demands on warehousing and shipping speed. If you want to remain competitive in the long term, you need a system that grows with you - and automated warehouse systems that speed

Customer needs and expectations in eCommerce have changed. While the payment method was previously perhaps just a technical detail, it can now have a significant influence on purchasing behavior. Customers expect the same flexibility when shopping online as they do in bricks-and-mortar retail. With ever new and increasingly flexible payment methods available for online stores,

It's the height of summer and while others are thinking about outdoor swimming, barbecues or vacations, many online retailers are already focusing on completely different things: gift sets, supply chains and big business in the fourth quarter. Sounds premature? It's not. If you want to get your retail business through the busiest time of the