Maximum reach, minimum effort

Software for eCommerce and multichannel

  • Control all sales channels centrally
  • Automated processes for online store, marketplaces and warehouse
  • Scalable solution for growing sales order volumes
Why is JTL the best choice for eCommerce & multichannel commerce?

With JTL’s software, you can manage all sales channels centrally, automate your processes and scale your business without limits. The software for eCommerce and multichannel combines ERP, online store, marketplaces and warehouse in one system. This reduces manual effort, avoids errors such as overselling and creates space for growth on all platforms.

Over 50,000 online retailers rely on JTL software.

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The biggest challenges

What slows down retailers in Multichannel eCommerce

Many channels, many tasks, little overview? The biggest sticking point in multichannel retail is the effort required to manage all channels simultaneously. Without a central solution, bottlenecks, errors and unnecessarily high process costs quickly occur – which inhibits efficiency and growth.

Missing channel synchronization

If stocks and sales orders are not synchronized on different platforms, there is a risk of overselling, delivery problems and dissatisfied customers. Every correction costs time – and ultimately also margin.

Complex warehouse management

For warehouse managers and buyers, multichannel often means a chaos of stocks and storage locations without transparency. A lack of real-time data makes planning more difficult, leads to incorrect deliveries and drives up storage costs.

Process costs due to manual processes

Many retailers maintain listings, prices and availability separately on each platform – and process orders, shipping labels and returns manually. This extra work costs time, ties up resources and quickly leads to incorrect data.

 

Limited scalability

Larger product ranges mean more listings, increasing order numbers mean more stock movements and longer picking routes. Without scalable structures, teams quickly reach their capacity limits and new channels are difficult to integrate – instead of growth, the result is stagnation.

What challenges do multichannel retailers face?

In multichannel eCommerce, inefficiencies often arise due to isolated solutions, a lack of synchronization, manual maintenance and complex warehouse structures. If processes are not properly interlinked, costs and the risk of errors increase, while growth stagnates. With the right multichannel software, systems can be seamlessly connected, processes automated and process costs reduced.

All-in-one solution

ECommerce software from JTL: Your key to rapid multichannel growth

A professional multichannel setup is the basis for dynamic scaling: it controls and automates all processes relating to product range management and order processing. With preconfigured interfaces to marketplaces and online stores, JTL's eCommerce software bundles all functions in one system - from PIM to listings, smart pricing and shipping.

Foundation & system architecture
Multichannel & product data
Service & operational processes
Technology & scalability
01
Holistic solution instead of a jumble of tools
JTL connects all business areas into a seamless network, with the ERP system JTL-Wawi as the control center and middleware. This allows marketing, customer service, purchasing and warehouse logistics to work together perfectly - without system breaks and Excel chaos.

Find out more about the merchandise management system
02
ERP and online store from a single source
Short time-to-market and no additional investment: The JTL-Shop shop system is natively integrated into JTL's eCommerce software. This means you benefit from reliable store operation from day one. From JTL-Wawi, you can control one or more JTL-Shop shops, combine them flexibly with other shop systems and link all channels to a common database.

Find out more about the store system
01
Your online store software, quickly integrated
Easily connect store systems of your choice with JTL. Whether WooCommerce, Shopware, PrestaShop or Shopify - items, customers and orders are synchronized on both sides with the JTL-Connectors. This allows you to integrate your store into your multichannel landscape in no time at all - without time-consuming interface configuration.

Find out more about the store connectors
02
Marketplace diversity out-of-the-box
The JTL ecosystem offers ready-made interfaces to 25+ marketplaces. Maintain your item data once in JTL-Wawi and use it directly on multiple platforms. Sales are automatically imported into the merchandise management system, and you can create invoices and delivery bills with just a few clicks.

Find out more about the marketplace connections
03
Individual item management
With JTL's multichannel software, you can maintain product data and product attributes in a platform-optimized way: You can adapt titles, descriptions, images and prices to optimize them for each channel and display them exactly where they perform best.

Learn more about JTL's PIM software
04
Multichannel sync: All channels in sync
Control your online stores, marketplaces and POS systems centrally via one platform. Instead of multiple maintenance tasks, you always have an overview of listings, stock, prices and sales orders. Thanks to automatic real-time synchronization, you avoid overselling and data errors. Thanks to automatic real-time synchronization, you avoid overselling and data errors.
05
Dynamic pricing in the multichannel price war
With JTL and Dealavo, you can monitor competitor prices on marketplaces in real time; AI-supported repricing automatically adjusts your listings, optimizes margins and buybox opportunities and saves you manual price updates.

Learn more about price monitoring software
06
ECommerce and retail in tandem
Online. Offline. Omnichannel: With JTL-POS, you can link your store sales with your eCommerce software - and enable flexible shopping experiences such as Click & Collect, Click & Reserve or Instore Order. Whether checkout at the cash register or in the online store - your inventory is updated almost in real time.

Find out more about the POS system
07
Cross-channel voucher marketing
Increase your sales and attract new customers with vouchers that can be purchased and redeemed in your online store and retail store. With JTL's multichannel software, you can create vouchers in your own brand design and determine where and for how long they are valid.

Find out more about the voucher system
01
Central customer service for all channels
More sales channels mean more customer inquiries. With JTL and the integrated GREYHOUND solution, you can bundle inquiries from online stores, marketplaces and other channels in one interface. Support tickets are automatically categorized, prioritized and distributed - for shorter waiting times, better customer reviews and a higher conversion rate.

Learn more about customer service software
02
Process automation in everyday multichannel life
JTL's eCommerce software automates large parts of the daily business - from product listing, pricing and procurement to inventory reconciliation and order import to pick & pack, returns and accounting. This allows you to handle processes in parallel and ensure fast and error-free deliveries even during order peaks such as Black Friday.
03
Shipping and returns optimization
When sales orders flow into the warehouse from many sales channels, shipping must not become a bottleneck. JTL automates pick & pack, shipping and returns, integrates fulfillment service providers, logistics companies and AutoStore via integrated interfaces and supports warehouse logistics with batches, BBDs and serial numbers - for transparency and reliable delivery times, even with high volumes.
01
System openness and high connectivity
Thanks to open interfaces and numerous plug-ins, you can flexibly integrate tools, platforms and logistics providers. JTL also acts as powerful middleware: you can dock JTL seamlessly into your existing ERP via the REST API and use it as a bridge to marketplaces and shops. This creates a multichannel architecture in which your familiar ERP continues to control all higher-level processes.
02
Flexibly scalable multichannel software
From start-up to market leader: JTL adapts to your growth. Thanks to over 700 extensions and open interfaces, your eCommerce remains adaptable and future-proof. Scale with new marketplaces and additional online stores without overloading your system.
What makes the best eCommerce software for multichannel?

Strong multichannel software bundles all sales channels on a central database, bidsder a powerful merchandise management system, automates daily tasks and connects to stores, marketplaces, warehouse logistics, POS and payment via stable, open system interfaces. It is flexibly scalable, allowing you to integrate new channels and increasing sales order volumes without increasing process costs. JTL’s eCommerce software offers you precisely this combination – optimized for growing multichannel retailers.

Finished interfaces for online stores & marketplaces

Michael Heisterbach Stahlwerk Zitat

The use of JTL has opened up new sales channels for us in a very short time. We only had to create the product data once and can now sell our welding and cutting equipment on a wide variety of marketplaces. A really elegant multichannel solution!

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Michael Heisterbach
Head of Multichannel Marketing/Development, STAHLWERK

Contact & advice

Start your multichannel business now!

Fill out our contact form now. We will get back to you within 24 hours with an appointment proposal for a non-binding, free consultation.

 

Or call us directly: 0 24 33 / 80 56 801

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FAQ on software for eCommerce and multichannel

Multichannel software bundles all sales channels into one system. You only have to maintain items and stock once in a central location, and listings can be sent out with just a few clicks. Sales orders are automatically transferred and processed seamlessly. This saves you time, reduces errors and increases your reach.

Strong multichannel software bundles all channels centrally, automates processes and is scalable across systems. This is exactly what JTL offers – eCommerce software that grows with your business and efficiently connects your processes.

JTL integrates Amazon, eBay, OTTO, Temu & Co. with JTL-Wawi via ready-made interfaces. Product data, stocks and sales orders are synchronized in real time. You control marketplace offers centrally, while all orders are automatically imported and processed via integrated warehouse and shipping processes.

You can find an overview of the available marketplace connections here.

Yes, you can connect store systems such as Shopufy, Shopware and WooCommerce to JTL-Wawi via ready-made connectors. You can integrate other ERP and store systems via the REST API. This allows you to use JTL-Wawi as middleware and a multichannel hub without having to break up your existing system landscape.

In contrast to online store software such as Shopify, JTL focuses on the JTL-Wawi merchandise management system. From there, you control purchasing, sales, warehousing, shipping, accounting and more. JTL combines an online store and a fully-fledged ERP in one system – ideal for multichannel retail with growing sales order volumes.

Yes, JTL-Wawi supports customer-specific prices, discounts and graduated prices, among other things. JTL-Shop offers B2B functions such as customer groups, net price display and individual assortments. You can supplement your setup with specialized B2B extensions for subshops, approval processes or role rights via the JTL Extension Store.

The migration service and import functions in JTL-Wawi help with the switch to JTL. You can transfer item data, categories, customers and orders via CSV or connectors. This allows you to switch to the JTL eCommerce environment step by step without having to manually create new data.

Find out more about the migration service

JTL-Wawi offers basic CRM functions such as customer data, notes and order history. The integrated GREYHOUND integration allows you to manage tickets and all communication processes centrally. This allows you to combine automated customer service and order management directly in your eCommerce software.

JTL’s eCommerce software includes ready-made interfaces to DHL, Deutsche Post, DPD, Hermes, GLS, PARCEL.ONE and Austrian Post.