Wishes come true – DHL and JTL-Shop ensure perfect customer experiences right up to the last mile

The world of online business is fast-paced and demanding. In order to survive in this competitive environment, it is crucial not only to offer high-quality products, but also to guarantee excellent service. A key element of this service is the delivery of your goods. This is where DHL’s delivery on demand comes into play, which gives your customers control over their parcel delivery and which you can integrate into your JTL-Shop free of charge.

What is DHL delivery on request?

DHL delivery on request is a flexible service that allows your customers to specify the day and location of their parcel delivery according to their individual needs. For example, they can specify a drop-off location on their property, redirect parcels to their preferred branch or have them delivered to a Packstation. Alternatively, there is also the option of selecting a different day for delivery if no one is at home on the planned delivery date, or specifying a neighbor who can accept the parcel. But it’s not just your customers who benefit from this service:

Your advantages at a glance:

• Increased efficiency: By planning the time and place of delivery, you minimize delivery problems and reduce the effort and costs of repeat delivery attempts or returns.
• Customer loyalty: By giving your customers the opportunity to customize their parcel delivery, you increase customer satisfaction and promote loyalty to your brand.
• Competitive advantage: Bidder a service that cannot be taken for granted. DHL delivery on request is not only convenient, but also a real added value for your customers.

How do I integrate DHL delivery on request into my JTL-Shop?

The answer is simple: Download the “DHL Wunschzustellung” plugin from the JTL Extension Store. After installation, you can configure the settings in the back end of your JTL-Shop and specify exactly which delivery options you would like to offer your customers in the checkout process. You can find step-by-step installation instructions in the JTL-Guide.

The DHL Packstation makes your customers and the environment happy

In particular, the option of having the goods delivered to one of 13,000 packing stations available nationwide offers enormous advantages. Collection is flexible in terms of time and location. Your customers can register to use the service free of charge and simply select the Packstation closest to their home or workplace as the delivery address when ordering. You are not bound by opening hours* and can decide for yourself when collection is most convenient for you.

Delivery to a Packstation is also Good for the eco-balance. A single trip to a Packstation saves a lot of energy compared to deliveries to many different addresses. Unsuccessful delivery attempts and returns are significantly reduced as a result: 30 percent of CO2 emissions are saved on the last mile compared to the usual delivery to the front door.

Optimize JTL-Shop now and offer customers more flexibility

As you can see, DHL’s delivery on demand is the key to making parcel delivery a positive customer experience. In addition, you increase the efficiency of your mail order business and make a valuable contribution to environmental protection. Download the plugin for JTL-Shop from the JTL-Extension Store now and bidder your customers a delivery service that integrates perfectly into their everyday lives.