New features in JTL-Shipping for DHL: merchandise mail, store routing and personalized labels

Our shipping service provider interface JTL-Shipping has been upgraded: Numerous new features have been added! With Warenpost, branch routing and personalized labels, you can now ship your goods even more cheaply, flexibly and individually. And increase customer satisfaction and loyalty at the same time.

In the following blog post, we will introduce you to merchandise post, store routing and personalized labels in more detail and show you how to set them up in JTL-Wawi.

Our partnership with DHL is your advantage

We have maintained an intensive partnership with DHL for many years, which has now achieved the status of “Premium Partner”. This ensures that JTL customers are always among the first to be able to use new products and features from DHL via JTL-Shipping. For example, Warenpost, which will be available to you in JTL-Shipping from July 01, 2020!

Thanks to the close cooperation with DHL during development, we can also provide you with a particularly high quality of technical integration. Our support team also works closely with our partner to provide you with even better support in the event of questions or problems.

Merchandise mail

Most of you have probably used the classic DHL parcel for shipping your goods so far. This is because this shipping option offers many advantages, including shipment tracking, liability up to 500 euros and optional services.

From July 1, 2020, however, a new service will be available in JTL-Shipping that should be of interest to all those who mainly ship small-format and inexpensive items. We are talking about Warenpost, a Deutsche Post product that our partner has completely revised and redesigned:

The “old” Warenpost was previously bookable via Internetmarke (Internet postage). Now you can order the service via the DHL Welt you are familiar with, but delivery is then carried out by Deutsche Post. The advantage: small-format items can also be delivered easily via the letterbox without having to be accepted, as is the case with parcels.

And these are the Warenpost services at a glance:

And these are the Warenpost services at a glance:

The advantages of the new Warenpost are therefore obvious:

• Reduction in logistics costs due to favorable unit price
• Height transparency through documented delivery and shipment tracking (JTL-Track&Trace)
• Ordering via standardized IT system (DHL Shipping 3.0)
• High recipient satisfaction thanks to custom-fit reception options

Settings in JTL-Wawi: Goods post

So that you can activate the new DHL features directly in JTL-Shipping, we will show you the settings you need to make in JTL-Wawi in the following video:

DHL store routing

Another DHL feature that is now available in JTL-Shipping is the so-called store routing. This bookable service helps you to keep your return rate low or avoid returns altogether – and thus save time and money.

And this is how DHL store routing works:

If your shipment cannot be delivered because the recipient cannot be found at the address given, it will normally be returned to you. This causes unnecessary effort and unnecessary costs. With DHL’s branch routing service, your shipment gets a second chance to reach the recipient after all: Instead of sending it back to you directly, DHL delivers it to the nearest store with a parcel drop-off point. Your customer will be informed by email and can pick up their goods there for seven working days.

The advantages of store routing at a glance

• Avoid returns
  You can reduce the number of returns due to undeliverability and thus prevent new shipments.
• Higher customer satisfaction
  By notifying your recipients by email that the shipment is ready for collection at the branch if it cannot be delivered, you increase satisfaction.
• Possibility to interact with your customers
  Optionally forward the email notification to your customers yourself, correct the incorrect address and thus intensify your customer loyalty.
• Ordering the branch routing service is initially free of charge. Only when the consignment is brought to the branch due to undeliverability are costs incurred (between €1.49 and €1.99 plus VAT per consignment depending on the product). If the item is not collected from the branch, it will be returned to the sender as a fee-based return shipment.
• Easy ordering
  As a DHL business customer, you can order store routing directly via JTL-Wawi. We demonstrate how this works in the following video:

Settings in JTL-Wawi: DHL store routing

DHL Personalized Labels

The latest major innovation in JTL-Shipping concerns your options for custom branding shipments: Especially if you are new to online business, cardboard boxes with a company logo are usually too expensive. DHL’s personalized labels offer you a much more cost-effective alternative.

With this option, you can add your company logo to the shipping labels so that customers can see at first glance who the shipment is from.

How to do it,

• strengthen your brand,
• increase your recognition value,
• to present yourselves professionally,
• and set you apart from the competition.

Settings in the DHL Business Customer Portal and in JTL-Wawi: DHL store routing

You can activate the DHL Personalized Labels both via your DHL Business Customer Portal and in JTL-Wawi. You can find instructions on how to do this in the following video:

System requirements for the new features

To be able to use the new DHL features for JTL-Shipping, the following requirements must be met:

• valid DHL business customer contract
• Accounting number set up for goods mail

• JTL-Wawi version 1.5.24.0 or higher (this will be available for download here from July 1, 2020 at the latest)
• Store routing and personalized labels are already available from version 1.5.18.0 of JTL-Wawi.

Are you curious and would like to learn more about DHL’s new services? Then we recommend the recording of our webinar “DHL Shipping 3.0″ | Exclusive preview of Warenpost, store routing and personalized labels”, which you can watch here: