Customers like to store independently. In order to increase their satisfaction when it comes to logistics, a logistics provider with a wide range of shipping services for business customers is crucial. The latest Online Monitor from the German Retail Association (HDE) has just confirmed this: Online business sales remain at a high level, albeit with moderate growth. Good service is a must in order to win and retain customers in the long term. It is therefore worth taking a look at your logistics provider’s portfolio. In this blog post, you will find out how you can offer your customers maximum service with DHL and JTL-Shop.
Parcel stop and store routing with DHL
This shows how far flexibility in shipping can go. Branch routing is a low-cost service that gives undeliverable consignments a second chance. You only pay for this service if your parcel is actually redirected to the nearest branch if it is undeliverable. Costs and a lot of hassle can also be saved by stopping a parcel in good time if, for example, a shipment was ordered by mistake or an order turns out to be mail order fraud.
Individual delivery specifications
Do you only want the goods to be delivered to a specific recipient or a certain age group? No problem, there are many options for setting individual delivery specifications. Services such as age verification and personal delivery are interesting when selling goods online. If you want to make sure that particularly high-priced products arrive where they are supposed to, the Ident-Check service makes sense.
With JTL-ShippingLabels you can simplify your shipping processes and create shipping labels directly from JTL-Wawi. Seamless integration into your existing system saves you time and noticeably increases efficiency. You can also offer your customers maximum service with just a few simple steps:
Personalized delivery options
Sometimes it has to be a little more. This also applies to customer service. And that little bit more can be the reason for a purchase decision. Some customers don’t want to pick up their online purchase at their neighbor’s house or want delivery on the one day of the week when they are definitely at home. Both options can be booked as services for business customers. If you want to offer a little more than the competition, the No Neighbor Delivery and Delivery Day options are available. All you need for this is the free plugin DHL Wunschzustellung.
Sustainable transportation with JTL and DHL
It is becoming increasingly important to offer a transport option for ordered goods that meets the green conscience of many customers. You can book the GoGreen service so that all your shipments areCO2-compensated. TheCO2e emissionsgenerated by the transportation of each shipment are then calculated in accordance with the ISO 14064 standard and offset by global climate projects. The entire process is audited and certified by an external certification company. The service is visible to customers as all shipments are marked with the GoGreen logo.
DHL goes even further with GoGreen Plus. This service reducesCO2e emissionsin shipping instead of offsetting them. The reduction is achieved through so-called insetting by investing in additional measures in DHL’s own network. The reducedCO2e effectis attributed to GoGreen Plus customers, for example through the use of biofuels in DHL’s truck fleet or the use of e-mobility.
Growing together
Would you like advice on JTL-Shipping or another JTL solution? We are always there for you!
