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Official technology partner

GREYHOUND

Greyhound Logo

  • Customers & CRM
    • Product independent
    • Online Store
    • Merchandise management
  • Partner since: 2016

The company

Since its foundation in 2001, GREYHOUND-Software has pursued one goal: to increase transparency and efficiency in the team in order to relieve employees in the long term. It is precisely for this purpose that the company develops and distributes solutions that accelerate cross-departmental communication, minimize company-wide paper chaos and perfect collaboration. The GREYHOUND communication solution is used by more than 550 companies to optimize daily information and communication processes, including well-known and leading online mail order companies such as babymarkt.de, the suitcase manufacturer travelite, the sports and clothing retailer engelhorn and Phantasialand.

All customer inquiries including order data in one interface

Fast response times, the right answer at the touch of a button and with a complete overview of all customer communication and associated orders, you can finally make confident decisions. This is how customer service makes sense!

The advantages at a glance
  • One inbox for all communication – from store to marketplace
  • Real time blocking when processing requests protects against duplicate responses
  • Customer & order information from JTL directly in the GREYHOUND interface
  • Location-independent and mobile teamwork
  • JTL users save up to two minutes per customer inquiry with GREYHOUND

Archiving made easy and secure!

Invoices, delivery bills, listings, contracts and many other documents form the elementary basis of your company. Everything needs to be well organized and neatly archived! Put an end to paperwork and instead rely on an innovative DMS that was developed with exactly one goal in mind: to make you and your employees happy without paper.

The advantages at a glance
  • Automatic document lock prevents annoying double processing
  • Automatic text recognition routes all documents to the right department
  • Bundling of all document types in a central interface
  • Easily share or reject in your personal overview
  • Thanks to integration with DATEV, documents are transferred directly to DATEV after the release run
To the JTL Extension Store

Test partner solution

Long-term success in online business does not come by itself. In addition to the store system and ERP, the communication software must also be able to cope with growth in order to relieve the burden on service and provide the customer with a positive experience.

Mehr Infos findest Du bei Greyhound