{"id":312157,"date":"2021-06-11T12:05:21","date_gmt":"2021-06-11T10:05:21","guid":{"rendered":"https:\/\/www.jtl-software.com\/jtl-hosting-status-malfunctions"},"modified":"2026-06-11T17:09:49","modified_gmt":"2026-06-11T15:09:49","slug":"jtl-hosting-status-malfunctions","status":"publish","type":"page","link":"https:\/\/www.jtl-software.com\/en\/jtl-hosting-status-malfunctions","title":{"rendered":"JTL hosting status \/ malfunctions"},"content":{"rendered":"\t\t<section>\n\t\t\t\t\t<div class=\"container py-0\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t<h3 id=\"anchor-malfunctions\" class=\"mt-7\">Malfunctions<a href=\"#malfunctions\" class=\"far fa-link headline-link\" data-href=\"#malfunctions\"><\/a><\/h3><p>Currently no malfunction.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t<h3 id=\"anchor-maintenance-work\">Maintenance work<a href=\"#maintenance-work\" class=\"far fa-link headline-link\" data-href=\"#maintenance-work\"><\/a><\/h3><p><strong>Update work and restarts of the SQL server (27.01.2026):<\/strong><\/p>\n<ul>\n<li>Due to an update of the operating system and subsequent restart, all SQL hosting will be interrupted on Tuesday, 27.01.2026. The SQL server databases will be unavailable for approx. 6 hours.<\/li>\n<li>The maintenance work will be carried out on Monday, 26.01.2026 from 23:00. Unfortunately, we cannot tell you at what time your SQL server will be processed, so please refrain from making a corresponding request. As soon as the maintenance of an individual SQL server has been completed, we will make a note of this on our JTL status page.<\/li>\n<li>For organizational reasons, it is not possible to postpone or cancel the maintenance work.<\/li>\n<li>If you have any questions, please open a ticket with the product selection \u201cJTL-Customer Centre\u201d via your customer center.<\/li>\n<\/ul>\n<div class=\"table-responsive\">\n<table class=\"mt-3 mb-5 table\">\n\t<thead>\n\t\t<tr>\n\t\t\t\t\t\t\t<th>Server<\/th>\n\t\t\t\t<th>Maintenance<\/th>\n\t\t\t\t<th>Date<\/th>\n\t\t\t\t<th>Status<\/th>\n\t\t\t\t\t<\/tr>\n\t<\/thead>\n\t<tr>\n    <td><strong>All SQL hosting servers<\/strong><\/td>\n    <td><strong>Maintenance work<\/strong><\/td>\n    <td>\n        26.01.2026\n    <\/td>\n    <td>\n        <div class=\"badge badge-pill badge-success\">Done<\/div>    <\/td>\n<\/tr><\/table>\n<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section>\n\t\t\t\t\t<div class=\"container py-0\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t<h3 id=\"anchor-information\">Information<a href=\"#information\" class=\"far fa-link headline-link\" data-href=\"#information\"><\/a><\/h3><p><strong>Disable unencrypted email log in:<\/strong><\/p>\n<p data-pm-slice=\"1 1 &#091;&#093;\" data-prosemirror-node-block=\"true\" data-prosemirror-node-name=\"paragraph\" data-prosemirror-content-type=\"node\" data-ogsc=\"\" data-olk-copy-source=\"MessageBody\">In order to further increase the security of your email communication, we will soon disable the <strong data-prosemirror-mark-name=\"strong\" data-prosemirror-content-type=\"mark\" data-ogsc=\"\">unencrypted login (port 25 \/ 110 \/ 143 without SSL\/TLS)<\/strong> for sending and receiving emails in JTL hosting.<\/p>\n<p data-pm-slice=\"1 1 &#091;&#093;\" data-prosemirror-node-block=\"true\" data-prosemirror-node-name=\"paragraph\" data-prosemirror-content-type=\"node\" data-ogsc=\"\" data-olk-copy-source=\"MessageBody\">From this point on, logging in is <strong data-prosemirror-mark-name=\"strong\" data-prosemirror-content-type=\"mark\" data-ogsc=\"\">only<\/strong> possible <strong data-prosemirror-mark-name=\"strong\" data-prosemirror-content-type=\"mark\" data-ogsc=\"\">via encrypted connections (TLS or STARTTLS)<\/strong>. This measure reliably protects your access data and your communication from access by third parties.<\/p>\n<p data-pm-slice=\"1 1 &#091;&#093;\" data-prosemirror-node-block=\"true\" data-prosemirror-node-name=\"paragraph\" data-prosemirror-content-type=\"node\" data-ogsc=\"\" data-olk-copy-source=\"MessageBody\"><strong>\ud83d\udd10 Recommended settings<\/strong><\/p>\n<p data-prosemirror-node-block=\"true\" data-prosemirror-node-name=\"paragraph\" data-prosemirror-content-type=\"node\" data-ogsc=\"\">Please check the setup of your email programs and make sure that the following encryption methods are active:<\/p>\n<p data-olk-copy-source=\"MessageBody\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-286239\" src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/11\/hosting-email-einstellungen-300x43.webp\" alt=\"\" width=\"702\" height=\"101\" srcset=\"https:\/\/www.jtl-software.com\/wp-content\/uploads\/2025\/11\/hosting-email-einstellungen-300x43.webp 300w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2025\/11\/hosting-email-einstellungen-1024x146.webp 1024w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2025\/11\/hosting-email-einstellungen-768x109.webp 768w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2025\/11\/hosting-email-einstellungen-636x91.webp 636w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2025\/11\/hosting-email-einstellungen-828x118.webp 828w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2025\/11\/hosting-email-einstellungen-1052x150.webp 1052w, https:\/\/www.jtl-software.com\/wp-content\/uploads\/2025\/11\/hosting-email-einstellungen.webp 1116w\" sizes=\"auto, (max-width: 702px) 100vw, 702px\" \/><\/strong><\/p>\n<p data-olk-copy-source=\"MessageBody\"><strong>\ud83d\udd04 Note on the password query<\/strong><\/p>\n<p data-prosemirror-node-block=\"true\" data-prosemirror-node-name=\"paragraph\" data-prosemirror-content-type=\"node\" data-ogsc=\"\">After the changeover, your email program may <strong data-prosemirror-mark-name=\"strong\" data-prosemirror-content-type=\"mark\" data-ogsc=\"\">ask for your password again<\/strong> \u2013 <strong data-prosemirror-mark-name=\"strong\" data-prosemirror-content-type=\"mark\" data-ogsc=\"\">even if your previous settings are correct and nothing has changed.<\/strong><\/p>\n<p data-prosemirror-node-block=\"true\" data-prosemirror-node-name=\"paragraph\" data-prosemirror-content-type=\"node\" data-ogsc=\"\">In this case, please re-enter your usual password and save the setup. This is for technical reasons and does not indicate a problem with your account.<\/p>\n<p data-prosemirror-node-block=\"true\" data-prosemirror-node-name=\"paragraph\" data-prosemirror-content-type=\"node\" data-ogsc=\"\"><strong>This is how you proceed:<\/strong> <a href=\"https:\/\/guide.jtl-software.com\/jtl-hosting\/jtl-shop-hosting-faq\/#welche-daten-kann-ich-in-meinem-e-mail-programm-eintragen\">https:\/\/guide.jtl-software.com\/jtl-hosting\/jtl-shop-hosting-faq\/#welche-daten-kann-ich-in-meinem-e-mail-programm-eintragen<\/a><\/p>\n<p data-prosemirror-node-block=\"true\" data-prosemirror-node-name=\"paragraph\" data-prosemirror-content-type=\"node\" data-ogsc=\"\"><strong>When will the changeover take place?<\/strong><br \/>\nThe shutdown will take place shortly. Please adjust your email settings in good time to ensure uninterrupted use.<\/p>\n<p>We have already sent you the announcement of the shutdown and further information about the shutdown by e-mail.<\/p>\n<p>If you have any questions, please open a ticket with the product selection \u201cJTL-Customer Centre\u201d via your customer center.<\/p>\n<div class=\"table-responsive\">\n<table class=\"mt-3 mb-5 table\">\n\t<thead>\n\t\t<tr>\n\t\t\t\t\t\t\t<th>Server<\/th>\n\t\t\t\t<th>Maintenance<\/th>\n\t\t\t\t<th>Date<\/th>\n\t\t\t\t<th>Status<\/th>\n\t\t\t\t\t<\/tr>\n\t<\/thead>\n\t<tr>\n    <td><strong>All shop hosting servers<\/strong><\/td>\n    <td><strong>Discontinuation of unencrypted email login<\/strong><\/td>\n    <td>\n        15.12.2025\n    <\/td>\n    <td>\n        <div class=\"badge badge-pill badge-success\">Done<\/div>    <\/td>\n<\/tr><\/table>\n<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t","protected":false},"excerpt":{"rendered":"MalfunctionsCurrently no malfunction. Maintenance workUpdate work and restarts of the SQL server (27.01.2026): Due to an update of the operating system and subsequent restart, all SQL hosting will be interrupted on Tuesday, 27.01.2026. The SQL server databases will be unavailable for approx. 6 hours. The maintenance work will be carried out on Monday, 26.01.2026 from","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/product-landing.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-312157","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.jtl-software.com\/en\/wp-json\/wp\/v2\/pages\/312157","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jtl-software.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.jtl-software.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.jtl-software.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jtl-software.com\/en\/wp-json\/wp\/v2\/comments?post=312157"}],"version-history":[{"count":6,"href":"https:\/\/www.jtl-software.com\/en\/wp-json\/wp\/v2\/pages\/312157\/revisions"}],"predecessor-version":[{"id":326265,"href":"https:\/\/www.jtl-software.com\/en\/wp-json\/wp\/v2\/pages\/312157\/revisions\/326265"}],"wp:attachment":[{"href":"https:\/\/www.jtl-software.com\/en\/wp-json\/wp\/v2\/media?parent=312157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}