{"id":262991,"date":"2024-02-23T14:19:11","date_gmt":"2024-02-23T13:19:11","guid":{"rendered":"https:\/\/www.jtl-software.com\/customer-service-software"},"modified":"2026-03-04T13:30:06","modified_gmt":"2026-03-04T12:30:06","slug":"customer-service-software","status":"publish","type":"page","link":"https:\/\/www.jtl-software.com\/en\/customer-service-software","title":{"rendered":"Customer service software"},"content":{"rendered":"<style>\n\t.utils-69df279cf301c { background-repeat: no-repeat !important; }\n<\/style>\t\t<section class=\"hero-product-section green utils-69df279cf301c\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col-lg-6 hero-product-section__content\">\n\t<h2 class=\"product-support-section__subtitle text-uppercase h3\">Powered by Greyhound<\/h2><h1 class=\"hero-product-section__content--title\"><span class=\"font-weight-bold\">Efficient customer service<\/span> <br><span class=\"text-lighten\">with software from JTL<\/span><\/h1><ul class=\"hero-product-section__content--list list-icons\">\n\t<li><span style=\"color:#05C7D1;\" class=\"fa-regular fa-arrow-right fa-fw list-icon\"><\/span>All customer inquiries centrally under control<\/li><li><span style=\"color:#05C7D1;\" class=\"fa-regular fa-arrow-right fa-fw list-icon\"><\/span>Direct integration with JTL-Wawi<\/li><li><span style=\"color:#05C7D1;\" class=\"fa-regular fa-arrow-right fa-fw list-icon\"><\/span>Faster support, fewer errors<\/li><\/ul><div class=\"product-buttons-group hero-product-section__content--buttons\">\n                <a class=\"product-button-group__button--with-icon no-icon has-wawi-gradient\" href=\"https:\/\/greyhound-software.com\/testen?utm_campaign=Partnerseiten&amp;utm_source=Website&amp;utm_medium=JTL-Produktseite\" target=\"_blank\">\n                <span class=\"product-button-group__button--with-icon__text\">START NOW<\/span>\n                                <\/a>\n    <button data-toggle=\"modal\" type=\"button\" data-target=\"#request-form-call\" class=\"product-button-group__button--with-icon no-icon\" data-header-btn=\"\">\n                <span class=\"product-button-group__button--with-icon__text\">Talk to Sales<\/span>\n                                <\/button>\n    <\/div><\/div>\n<div class=\"col-lg-6 hero-product-section__image\">\n\t<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20764%20668'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/12\/greyhound-customer-service-software-demo.png.webp 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/12\/greyhound-customer-service-software-demo.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20764%20668'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/12\/greyhound-customer-service-software-demo.png 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/12\/greyhound-customer-service-software-demo.png 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20764%20668'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/12\/greyhound-customer-service-software-demo.png\" width=\"764\" height=\"668\" alt class=\"lazy img-fluid border-solid \"><\/picture><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section class=\"product-company-section green\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t<h2 class=\"product-companies-section__title\">Over <span class=\"font-weight-bold\">50,000 online retailers<\/span> rely on JTL software.<\/h2><div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t<style>\n\t.slider-69df279caf8f9 { min-height: 128px; }\n\n\t@media (min-width: 576px) {\n\t\t.slider-69df279caf8f9 { min-height: 128px; }\n\t}\n\n\t@media (min-width: 768px) {\n\t\t.slider-69df279caf8f9 { min-height: 128px; }\n\t}\n\n\t@media (min-width: 992px) {\n\t\t.slider-69df279caf8f9 { min-height: 128px; }\n\t}\n<\/style><div class=\"product-companies-section__slider swiper slider-69df279caf8f9 slider-images\" id=\"slider-69df279caf8f7\">\n\t<div class=\"swiper-container\">\n\t\t<div class=\"swiper-wrapper \">\n\t\t\t<div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/10\/zeiss-logo.png.webp 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/10\/zeiss-logo.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/10\/zeiss-logo.png 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/10\/zeiss-logo.png 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/10\/zeiss-logo.png\" width=\"177\" height=\"69\" alt=\"Zeiss Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.jtl-software.com\\\/uploads\\\/2025\\\/10\\\/zeiss-logo.png&quot;,&quot;w&quot;:177,&quot;h&quot;:69}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/ankerkraut-logo-1.png.webp 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/ankerkraut-logo-1.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/ankerkraut-logo-1.png 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/ankerkraut-logo-1.png 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/ankerkraut-logo-1.png\" width=\"177\" height=\"69\" alt=\"Ankerkraut Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.jtl-software.com\\\/uploads\\\/2025\\\/09\\\/ankerkraut-logo-1.png&quot;,&quot;w&quot;:177,&quot;h&quot;:69}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/cineplex-logo.png.webp 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/cineplex-logo.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/cineplex-logo.png 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/cineplex-logo.png 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/cineplex-logo.png\" width=\"177\" height=\"69\" alt=\"Cineplex Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.jtl-software.com\\\/uploads\\\/2025\\\/09\\\/cineplex-logo.png&quot;,&quot;w&quot;:177,&quot;h&quot;:69}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/flyeralarm-logo.png.webp 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/flyeralarm-logo.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/flyeralarm-logo.png 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/flyeralarm-logo.png 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/flyeralarm-logo.png\" width=\"177\" height=\"69\" alt=\"Flyeralarm Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.jtl-software.com\\\/uploads\\\/2025\\\/09\\\/flyeralarm-logo.png&quot;,&quot;w&quot;:177,&quot;h&quot;:69}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/seeberger-logo.png.webp 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/seeberger-logo.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/seeberger-logo.png 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/seeberger-logo.png 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/seeberger-logo.png\" width=\"177\" height=\"69\" alt=\"Seeberger Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.jtl-software.com\\\/uploads\\\/2025\\\/09\\\/seeberger-logo.png&quot;,&quot;w&quot;:177,&quot;h&quot;:69}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/stahlwerk-logo.png.webp 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/stahlwerk-logo.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/stahlwerk-logo.png 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/stahlwerk-logo.png 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/stahlwerk-logo.png\" width=\"177\" height=\"69\" alt=\"Stahlwerk Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.jtl-software.com\\\/uploads\\\/2025\\\/09\\\/stahlwerk-logo.png&quot;,&quot;w&quot;:177,&quot;h&quot;:69}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/tedi-logo.png.webp 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/tedi-logo.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/tedi-logo.png 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/tedi-logo.png 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/tedi-logo.png\" width=\"177\" height=\"69\" alt=\"Tedi Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.jtl-software.com\\\/uploads\\\/2025\\\/09\\\/tedi-logo.png&quot;,&quot;w&quot;:177,&quot;h&quot;:69}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div>\t\t<\/div>\n\n\t\t<div class=\"swiper-pagination\"><\/div>\n\t<\/div>\n\n\t<div class=\"swiper-button-prev d-none\"><\/div>\n\t<div class=\"swiper-button-next d-none\"><\/div>\n\n\t<div class=\"swiper-scrollbar\"><\/div>\n<\/div>\n\n<script>\n\tdocument.addEventListener('contentReady', function(e) {\n\t\t\t\t\t(function(Slider) {\n\t\t\t\tvar settings = JSON.parse('{\"lazy\":true,\"init\":false,\"mousewheel\":{\"forceToAxis\":true},\"direction\":\"horizontal\",\"loop\":1,\"autoplay\":{\"delay\":2000,\"stopOnLastSlide\":1},\"slidesPerView\":2,\"spaceBetween\":30,\"breakpoints\":{\" 0\":{\"slidesPerView\":\"2\",\"spaceBetween\":30},\" 576\":{\"slidesPerView\":\"2\",\"spaceBetween\":30},\" 768\":{\"slidesPerView\":\"4\",\"spaceBetween\":30},\" 992\":{\"slidesPerView\":\"6\",\"spaceBetween\":30}}}');\n\t\t\t\tvar slider = new Slider('#slider-69df279caf8f7 .swiper-container', settings);\n\t\t\t})(__.Slider);\n\t\t\t});\n<\/script><\/div>\n\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t<style>\n\t.utils-69df279d01562 { background-repeat: no-repeat !important; }\n<\/style>\t\t<section class=\"product-management-section green utils-69df279d01562\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col-lg-6 pt-lg-4\">\n\t<h2 class=\"product-management-section__title mb-5\">How you benefit with the <span class=\"font-weight-bold\">customer service solution for JTL<\/span><\/h2>\t<div class=\"product-management-section__text\">\n<p>All support requests are bundled together &#8211; with direct order reference, automated workflows and structured responses from a central interface.<\/p>\n\t<\/div>\n\t<div class=\"row product-management-section__content pr-xl-5 mt-5\">\n\t\t<div class=\"col-lg-6 col-md-6\">\n\t<span style=\"color:#05C7D1;\" class=\"fa-light fa-inbox fa-fw fa-1.5x\"><\/span>\n<h3 class=\"mt-3 mb-1 h6\">Centralized customer communication (omnichannel: email, forms, etc.)<\/h3><p>All inquiries from emails, contact forms etc. end up in a central inbox &#8211; for seamless, clear communication with your customers.<\/p>\n<\/div><div class=\"col-lg-6 col-md-6\">\n\t<span style=\"color:#05C7D1;\" class=\"fa-light fa-flag fa-fw fa-1.5x\"><\/span>\n<h3 class=\"mt-3 mb-1\">Automatic ticket distribution &amp; prioritization<\/h3><p>Automatically assign tickets to the right agents &#8211; by topic, channel or urgency.<\/p>\n<\/div><div class=\"col-lg-6 col-md-6\">\n\t<span class=\"mt-1 fa-light fa-link fa-fw fa-1.5x\" style=\"color:#05C7D1;\"><\/span>\n<h3 class=\"mt-3 mb-1\">Order context directly in the ticket (via JTL-Wawi)<\/h3><p>With the JTL-Wawi integration, you can see all relevant order data immediately in the ticket &#8211; without having to switch systems.<\/p>\n<\/div><div class=\"col-lg-6 col-md-6\">\n\t<span style=\"color:#05C7D1;\" class=\"fa-light fa-stamp fa-fw fa-1.5x\"><\/span>\n<h3 class=\"mt-3 mb-1\">Text modules, escalation rules, agent roles<\/h3><p>Work more efficiently with saved responses, individual roles &amp; clear escalation processes.<\/p>\n<\/div>\t<\/div>\n<\/div>\n<style>\n\t@media (min-width: 768px) {\n\t\t.utils-69df279d030ab { background-repeat: no-repeat !important; }\n\t}\n<\/style><div class=\"col-lg-6 mt-6 mt-sm-6 mt-md-6 mt-lg-0 d-lg-flex utils-69df279d030ab\">\n\t<div class=\"product-management-section__gallery\">\n            <div class=\"product-management-section__gallery-column\">\n                            <div class=\"product-management-section__gallery-item\">\n                    <picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20728%20608'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2026\/02\/greyhound-customer-service-software-ai-demo.svg 1x, https:\/\/www.jtl-software.com\/uploads\/2026\/02\/greyhound-customer-service-software-ai-demo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20728%20608'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2026\/02\/greyhound-customer-service-software-ai-demo.svg\" width=\"728\" height=\"608\" alt class=\"lazy img-fluid border-solid \"><\/picture>                <\/div>\n                    <\/div>\n    <\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section id=\"funktionen\" class=\"product-tabs-section green\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<div class=\"tabbed-widget\">\n            <h3 class=\"tabbed-widget__overtitle\">Must-have tools<\/h3>\n    \n            <h2 class=\"tabbed-widget__title \">\n            All requirements for <strong>structured customer service<\/strong> - directly integrated into your JTL system environment        <\/h2>\n    \n    \n    \n        \n            <div class=\"tabbed-widget__tabs-nav--wrapper position-start\">\n\n                <button type=\"button\" class=\"tabbed-widget__tabs-nav--prev d-none\">\n                    <i class=\"fa-regular fa-chevron-left\"><\/i>\n                <\/button>\n                <button type=\"button\" class=\"tabbed-widget__tabs-nav--next d-none\">\n                    <i class=\"fa-regular fa-chevron-right\"><\/i>\n                <\/button>\n            \n                <div class=\"tabbed-widget__tabs-nav\">\n\n                                            <div class=\"tabbed-widget__tab-nav active\"\n                            data-tab-index=\"0\" id=\"functions-in-detail\">Functions in detail<\/div>\n                                    <\/div>\n\n            <\/div>\n            \n        \n    \n    <div class=\"tabbed-widget__tabs\">\n                    <div class=\"tabbed-widget__item active\" data-tab-content=\"0\">\n                \n<div class=\"tabbed-widget__item-wrapper\">\n            <div class=\"tabbed-widget__subitems\">\n                            <div class=\"tabbed-subitem active\"\n                     data-item=\"69df279d094fe-0\">\n                    <div class=\"tabbed-subitem__heading \">\n                                                    <div class=\"tabbed-subitem__number\">01<\/div>\n                                                                            <div class=\"tabbed-subitem__title\">GDPR-compliant storage &amp; documentation<\/div>\n                                            <\/div>\n                                            <div class=\"tabbed-subitem__description\">All interactions are archived in a legally compliant manner - including time stamps, attachments and processing history.<\/div>\n                                    <\/div>\n                            <div class=\"tabbed-subitem \"\n                     data-item=\"69df279d094fe-1\">\n                    <div class=\"tabbed-subitem__heading \">\n                                                    <div class=\"tabbed-subitem__number\">02<\/div>\n                                                                            <div class=\"tabbed-subitem__title\">Ticket management &amp; workflows<\/div>\n                                            <\/div>\n                                            <div class=\"tabbed-subitem__description\">Tickets can be categorized, prioritized, forwarded and automated - for efficient team processes.<\/div>\n                                    <\/div>\n                            <div class=\"tabbed-subitem \"\n                     data-item=\"69df279d094fe-2\">\n                    <div class=\"tabbed-subitem__heading \">\n                                                    <div class=\"tabbed-subitem__number\">03<\/div>\n                                                                            <div class=\"tabbed-subitem__title\">Integration with JTL-Wawi &amp; JTL-FFN<\/div>\n                                            <\/div>\n                                            <div class=\"tabbed-subitem__description\">Access customer, item and purchase data directly from the ticket - even across fulfillment networks.<\/div>\n                                    <\/div>\n                            <div class=\"tabbed-subitem \"\n                     data-item=\"69df279d094fe-3\">\n                    <div class=\"tabbed-subitem__heading \">\n                                                    <div class=\"tabbed-subitem__number\">04<\/div>\n                                                                            <div class=\"tabbed-subitem__title\">Rights &amp; role management<\/div>\n                                            <\/div>\n                                            <div class=\"tabbed-subitem__description\">Assign functions and ticket access to specific user groups - for clear responsibilities.<\/div>\n                                    <\/div>\n                            <div class=\"tabbed-subitem \"\n                     data-item=\"69df279d094fe-4\">\n                    <div class=\"tabbed-subitem__heading \">\n                                                    <div class=\"tabbed-subitem__number\">05<\/div>\n                                                                            <div class=\"tabbed-subitem__title\">Evaluations &amp; reporting<\/div>\n                                            <\/div>\n                                            <div class=\"tabbed-subitem__description\">Analyze handling times, team performance and frequent concerns - based on data and directly in the system.<\/div>\n                                    <\/div>\n                    <\/div>\n\n        <div class=\"tabbed-widget__item-blocks\">\n            <div class=\"tabbed-widget__item-images\">\n                                <div class=\"additional-gallery__item-first\">\n                    <picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20651%20660'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/08\/greyhound-kundenservice-software-Funktionen.png.webp 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/08\/greyhound-kundenservice-software-Funktionen.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20651%20660'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/08\/greyhound-kundenservice-software-Funktionen.png 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/08\/greyhound-kundenservice-software-Funktionen.png 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20651%20660'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/08\/greyhound-kundenservice-software-Funktionen.png\" width=\"651\" height=\"660\" alt class=\"lazy img-fluid border-solid \"><\/picture>                <\/div>\n            <\/div>\n\n            \n        <\/div>\n    <\/div>\n\n\n            <\/div>\n            <\/div>\n<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section class=\"product-payments-section testimonial-single-product-landing green\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row no-gutters\">\n\t\t\t\t\t\t\t<div class=\"col-lg-12\">\n\t<div class=\"testimonial-single-wrapper center-location full_image\">\n    <div class=\"testimonial-single\">\n        <div class=\"testimonial-single-image-block\">\n            <div class=\"quotes\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 177.57 177.57\">\n                    <rect x=\"44.9951\" width=\"140\" height=\"140\" rx=\"20\" transform=\"rotate(18.7473 44.9951 0)\"\n                          fill=\"url(#paint0_linear_451_896)\"\/>\n                    <path d=\"M55.8376 116V100.659C55.8376 96.303 56.6899 91.8523 58.3944 87.3068C60.099 82.7614 62.348 78.4763 65.1416 74.4517C67.9352 70.4271 70.9655 67.0653 74.2325 64.3665L87.5848 72.25C84.9333 76.4167 82.7552 80.7727 81.0507 85.3182C79.3935 89.8636 78.5649 94.9299 78.5649 100.517V116H55.8376ZM91.7041 116V100.659C91.7041 96.303 92.5564 91.8523 94.2609 87.3068C95.9655 82.7614 98.2145 78.4763 101.008 74.4517C103.802 70.4271 106.832 67.0653 110.099 64.3665L123.451 72.25C120.8 76.4167 118.622 80.7727 116.917 85.3182C115.26 89.8636 114.431 94.9299 114.431 100.517V116H91.7041Z\"\n                          fill=\"white\"\/>\n                    <defs>\n                        <linearGradient id=\"paint0_linear_451_896\" x1=\"44.9951\" y1=\"140\" x2=\"213.361\" y2=\"58.8586\"\n                                        gradientUnits=\"userSpaceOnUse\">\n                            <stop stop-color=\"#FF9A26\"\/>\n                            <stop offset=\"1\" stop-color=\"#FFC935\"\/>\n                        <\/linearGradient>\n                    <\/defs>\n                <\/svg>\n            <\/div>\n                            <div class=\"testimonial-single-image-block__person\">\n                    <picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20352%20400'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/10\/michael-kraemer-campwerk.jpeg.webp 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/10\/michael-kraemer-campwerk.jpeg.webp 1x\"><source type=\"image\/jpeg\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20352%20400'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/10\/michael-kraemer-campwerk.jpeg 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/10\/michael-kraemer-campwerk.jpeg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20352%20400'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/10\/michael-kraemer-campwerk.jpeg\" width=\"352\" height=\"400\" alt class=\"lazy img-fluid border-solid \"><\/picture>                <\/div>\n                    <\/div>\n\n        <div class=\"testimonial-single-content-block\">\n            \n                <div class=\"testimonial-single-content-block__wrapper\">\n                    <div class=\"testimonial-single-text\">\n                        <p>\n                            As long-time and enthusiastic GREYHOUND users, we made the move to JTL in 2024 - a decision that has paid off in full. The combination of both systems creates real added value: communication between customers and us runs smoothly, information between suppliers and us is transparent for everyone. Invoices, listings and delivery bills are archived and searchable. Our team is noticeably relieved in its day-to-day business. With the combination of JTL &amp; GREYHOUND, we are efficient, smart and future-proof.                        <\/p>\n                                            <\/div>\n                <\/div>\n\n            \n            <div class=\"user-data\">\n                                <div class=\"user-data__info\">\n                                            <div class=\"user-data__info-name\">\n                            Michael Kr\u00e4mer                        <\/div>\n                                                                <div class=\"user-data__info-position\">\n                                                            <span class=\"testimonial-single-text__link\">Managing Director of Campwerk<\/span>\n                                                     <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section class=\"product-support-section green\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row no-gutters\">\n\t\t\t\t\t\t\t<div class=\"col-lg-12 text-tertiary\">\n\t<style>\n\t.utils-69df279d0b676 { background-color: #142830 !important; }\n<\/style><div class=\"basic-card-widget utils-69df279d0b676 card\">\n\t<div class=\"card-body pb-0\">\n\t\t<h2 class=\"product-support-section__subtitle text-uppercase h3\">Prices &amp; availability<\/h2><h2 class=\"product-support-section__title text-tertiary h2\"><span class=\"font-weight-bold\">Customer service software from GREYHOUND<\/span><\/h2>\t<div class=\"w-lg-50 mb-6 mb-xl-4\">\n<p>The CRM solution from GREYHOUND is <strong>included in the JTL Pro and Enterprise editions<\/strong>.<\/p>\n\t<\/div>\n<div class=\"product-buttons-group\">\n                <a class=\"product-button-group__button--with-icon no-icon has-wawi-gradient\" href=\"\/en\/pricing\">\n                <span class=\"product-button-group__button--with-icon__text\">Compare editions &amp; functions<\/span>\n                                <\/a>\n    <\/div>\t<div class=\"mt-6\">\n<div class=\"table-responsive table-wrap-producs\">\n<table class=\"table\">\n<thead>\n<tr>\n<th><\/th>\n<th style=\"text-align: center;\">JTL START<\/th>\n<th style=\"text-align: center;\">JTL ADVANCED<\/th>\n<th style=\"text-align: center;\">JTL PRO<\/th>\n<th style=\"text-align: center;\">JTL ENTERPRISE<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Customer service software<br \/>\n<\/strong>(powered by GREYHOUND)<\/td>\n<td style=\"text-align: center;\">Bookable with GREYHOUND<\/td>\n<td style=\"text-align: center;\">Bookable with GREYHOUND<\/td>\n<td style=\"text-align: center;\"><span class=\"fa-regular fa-check fa-fw\"><\/span>\n<\/td>\n<td style=\"text-align: center;\"><span class=\"fa-regular fa-check fa-fw\"><\/span>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t<\/div>\n\t<\/div>\n\t<\/div><\/div>\n<div class=\"col-lg-12\">\n\t<style>\n        @media screen and (min-width: 1200px) {\n        .product-subcard-widget-69df279d0c5db {\n            transform: translateX(21px);\n        } \n    }\n<\/style>\n<div class=\"product-subcard-widget product-subcard-widget-69df279d0c5db\" style=\"max-width:700px;margin-top:-32px;\">\n            \t<div class=\"row\">\n\t\t<div class=\"col-lg-12\">\n\t\t<div class=\"mb-5 product-subcard-widget__text\">\n<p>You can book the CRM software via GREYHOUND from<strong> \u20ac84 \/ month<\/strong>.<\/p>\n<p><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><\/p>\n\t<\/div>\n<div class=\"product-buttons-group\">\n                <a class=\"product-button-group__button--with-icon no-icon\" href=\"https:\/\/greyhound-software.com\/testen?utm_campaign=Partner sites&amp;utm_source=Website&amp;utm_medium=JTL product page\" target=\"_blank\">\n                <span class=\"product-button-group__button--with-icon__text\">TEST NOW 14 DAYS FREE OF CHARGE<\/span>\n                                    <i class=\"fa-regular fa-rocket\"><\/i>\n                        <\/a>\n    <\/div><\/div>\t<\/div>\n    <\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section class=\"product-accordion-section green\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t<h2 class=\"product-accordion-section__title\"><span class=\"font-weight-bold\">FAQ<\/span><\/h2><div class=\"product-accordion\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            \n<div class=\"product-accordion__item\" id=\"\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"product-accordion__item--button\">\n    <span class=\"product-accordion__item--button-title\" itemprop=\"name\">How does the integration with JTL-Wawi work?<\/span>\n    <i class=\"fa-solid fa-plus\" style=\"color:#05C7D1;\"><\/i>\n    <i class=\"fa-solid fa-minus\" style=\"color:#05C7D1;\"><\/i>\n    <\/button>\n            <div class=\"product-accordion__item--panel\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"product-accordion__item--panel-wrapper\" itemprop=\"text\">\n                <p>Integration takes place directly &#8211; you access all relevant customer and purchase data from the ticket. <\/span><\/span><br \/>\n<span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"product-accordion__item\" id=\"\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"product-accordion__item--button\">\n    <span class=\"product-accordion__item--button-title\" itemprop=\"name\">Can I integrate all channels (eg email, store form)?<\/span>\n    <i class=\"fa-solid fa-plus\" style=\"color:#05C7D1;\"><\/i>\n    <i class=\"fa-solid fa-minus\" style=\"color:#05C7D1;\"><\/i>\n    <\/button>\n            <div class=\"product-accordion__item--panel\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"product-accordion__item--panel-wrapper\" itemprop=\"text\">\n                <p>Yes, GREYHOUND bundles requests from all common channels in a central interface. <\/span><\/span><br \/>\n<span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"product-accordion__item\" id=\"\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"product-accordion__item--button\">\n    <span class=\"product-accordion__item--button-title\" itemprop=\"name\">For which company sizes is the software suitable?<\/span>\n    <i class=\"fa-solid fa-plus\" style=\"color:#05C7D1;\"><\/i>\n    <i class=\"fa-solid fa-minus\" style=\"color:#05C7D1;\"><\/i>\n    <\/button>\n            <div class=\"product-accordion__item--panel\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"product-accordion__item--panel-wrapper\" itemprop=\"text\">\n                <p>Ideal for the diversity of eCommerce &#8211; scalable for small teams through to large service departments. <\/span><\/span><br \/>\n<span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><\/p>\n            <\/div>\n        <\/div>\n    <\/div>    <\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t<\/span><\/span","protected":false},"excerpt":{"rendered":"<p>span><\/p>\n","protected":false},"author":100,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/product-landing.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-262991","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.jtl-software.com\/en\/wp-json\/wp\/v2\/pages\/262991","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jtl-software.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.jtl-software.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.jtl-software.com\/en\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jtl-software.com\/en\/wp-json\/wp\/v2\/comments?post=262991"}],"version-history":[{"count":7,"href":"https:\/\/www.jtl-software.com\/en\/wp-json\/wp\/v2\/pages\/262991\/revisions"}],"predecessor-version":[{"id":301003,"href":"https:\/\/www.jtl-software.com\/en\/wp-json\/wp\/v2\/pages\/262991\/revisions\/301003"}],"wp:attachment":[{"href":"https:\/\/www.jtl-software.com\/en\/wp-json\/wp\/v2\/media?parent=262991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}