{"id":199561,"date":"2024-02-23T14:19:11","date_gmt":"2024-02-23T13:19:11","guid":{"rendered":"https:\/\/www.jtl-software.com\/?page_id=199561"},"modified":"2026-02-18T16:09:43","modified_gmt":"2026-02-18T15:09:43","slug":"kundenservice-software","status":"publish","type":"page","link":"https:\/\/www.jtl-software.com\/de\/kundenservice-software","title":{"rendered":"Kundenservice Software"},"content":{"rendered":"<style>\n\t.utils-69e1cd6792312 { background-repeat: no-repeat !important; }\n<\/style>\t\t<section class=\"hero-product-section green utils-69e1cd6792312\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col-lg-6 hero-product-section__content\">\n\t<h2 class=\"product-support-section__subtitle text-uppercase h3\">Powered by Greyhound<\/h2><h1 class=\"hero-product-section__content--title\"><span class=\"font-weight-bold\">Effizienter Kundenservice<\/span> <br><span class=\"text-lighten\">mit Software von JTL<\/span><\/h1><ul class=\"hero-product-section__content--list list-icons\">\n\t<li><span style=\"color:#05C7D1;\" class=\"fa-regular fa-arrow-right fa-fw list-icon\"><\/span>Alle Kundenanfragen zentral im Griff<\/li><li><span style=\"color:#05C7D1;\" class=\"fa-regular fa-arrow-right fa-fw list-icon\"><\/span>Direkte Anbindung an JTL-Wawi<\/li><li><span style=\"color:#05C7D1;\" class=\"fa-regular fa-arrow-right fa-fw list-icon\"><\/span>Schneller Support, weniger Fehler<\/li><\/ul><div class=\"product-buttons-group hero-product-section__content--buttons\">\n                <a class=\"product-button-group__button--with-icon no-icon has-wawi-gradient\" href=\"https:\/\/greyhound-software.com\/testen?utm_campaign=Partnerseiten&amp;utm_source=Website&amp;utm_medium=JTL-Produktseite\" target=\"_blank\">\n                <span class=\"product-button-group__button--with-icon__text\">JETZT STARTEN<\/span>\n                                <\/a>\n    <button data-toggle=\"modal\" type=\"button\" data-target=\"#request-form-call\" class=\"product-button-group__button--with-icon no-icon\" data-header-btn=\"\">\n                <span class=\"product-button-group__button--with-icon__text\">BERATUNG VEREINBAREN<\/span>\n                                <\/button>\n    <\/div><\/div>\n<div class=\"col-lg-6 hero-product-section__image\">\n\t<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%201260%201316'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2026\/02\/greyhound-kundenservice-software-ai-1260x1316.png.webp 1x, https:\/\/www.jtl-software.com\/uploads\/2026\/02\/greyhound-kundenservice-software-ai.png.webp 1.04x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%201260%201316'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2026\/02\/greyhound-kundenservice-software-ai-1260x1316.png 1x, https:\/\/www.jtl-software.com\/uploads\/2026\/02\/greyhound-kundenservice-software-ai.png 1.04x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%201314%201372'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2026\/02\/greyhound-kundenservice-software-ai.png\" width=\"1260\" height=\"1316\" alt=\"Eine freundlich l\u00e4chelnde Frau mit Headset sitzt an einem Arbeitsplatz und arbeitet an einem Laptop. Neben ihr ist eine grafische Benutzeroberfl\u00e4che eingeblendet, die eine \u00dcbersicht \u00fcber Kundenanfragen zeigt \u2013 mit Namen, Erstellungsdatum und Bearbeitungsstatus. Symbole f\u00fcr k\u00fcnstliche Intelligenz (AI) und das Logo von GREYHOUND deuten auf einen digitalen Kundenservice oder Supportprozess hin.\" class=\"lazy img-fluid border-solid \"><\/picture><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section class=\"product-company-section green\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t<h2 class=\"product-companies-section__title\">\u00dcber <span class=\"font-weight-bold\">50.000 Onlineh\u00e4ndler<\/span> setzen auf die Software von JTL.<\/h2><div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t<style>\n\t.slider-69e1cd6746870 { min-height: 128px; }\n\n\t@media (min-width: 576px) {\n\t\t.slider-69e1cd6746870 { min-height: 128px; }\n\t}\n\n\t@media (min-width: 768px) {\n\t\t.slider-69e1cd6746870 { min-height: 128px; }\n\t}\n\n\t@media (min-width: 992px) {\n\t\t.slider-69e1cd6746870 { min-height: 128px; }\n\t}\n<\/style><div class=\"product-companies-section__slider swiper slider-69e1cd6746870 slider-images\" id=\"slider-69e1cd674686f\">\n\t<div class=\"swiper-container\">\n\t\t<div class=\"swiper-wrapper \">\n\t\t\t<div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/10\/zeiss-logo.png.webp 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/10\/zeiss-logo.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/10\/zeiss-logo.png 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/10\/zeiss-logo.png 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/10\/zeiss-logo.png\" width=\"177\" height=\"69\" alt=\"Zeiss Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.jtl-software.com\\\/uploads\\\/2025\\\/10\\\/zeiss-logo.png&quot;,&quot;w&quot;:177,&quot;h&quot;:69}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/ankerkraut-logo-1.png.webp 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/ankerkraut-logo-1.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/ankerkraut-logo-1.png 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/ankerkraut-logo-1.png 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/ankerkraut-logo-1.png\" width=\"177\" height=\"69\" alt=\"Ankerkraut Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.jtl-software.com\\\/uploads\\\/2025\\\/09\\\/ankerkraut-logo-1.png&quot;,&quot;w&quot;:177,&quot;h&quot;:69}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/cineplex-logo.png.webp 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/cineplex-logo.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/cineplex-logo.png 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/cineplex-logo.png 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/cineplex-logo.png\" width=\"177\" height=\"69\" alt=\"Cineplex Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.jtl-software.com\\\/uploads\\\/2025\\\/09\\\/cineplex-logo.png&quot;,&quot;w&quot;:177,&quot;h&quot;:69}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/flyeralarm-logo.png.webp 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/flyeralarm-logo.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/flyeralarm-logo.png 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/flyeralarm-logo.png 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/flyeralarm-logo.png\" width=\"177\" height=\"69\" alt=\"Flyeralarm Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.jtl-software.com\\\/uploads\\\/2025\\\/09\\\/flyeralarm-logo.png&quot;,&quot;w&quot;:177,&quot;h&quot;:69}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/seeberger-logo.png.webp 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/seeberger-logo.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/seeberger-logo.png 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/seeberger-logo.png 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/seeberger-logo.png\" width=\"177\" height=\"69\" alt=\"Seeberger Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.jtl-software.com\\\/uploads\\\/2025\\\/09\\\/seeberger-logo.png&quot;,&quot;w&quot;:177,&quot;h&quot;:69}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/stahlwerk-logo.png.webp 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/stahlwerk-logo.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/stahlwerk-logo.png 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/stahlwerk-logo.png 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/stahlwerk-logo.png\" width=\"177\" height=\"69\" alt=\"Stahlwerk Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.jtl-software.com\\\/uploads\\\/2025\\\/09\\\/stahlwerk-logo.png&quot;,&quot;w&quot;:177,&quot;h&quot;:69}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div><div class=\"h-auto swiper-slide\">\n\t<div class=\"swiper-lazy\">\n\t\t\t\t\t\t<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/tedi-logo.png.webp 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/tedi-logo.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/tedi-logo.png 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/tedi-logo.png 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20177%2069'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/tedi-logo.png\" width=\"177\" height=\"69\" alt=\"Tedi Logo\" class=\"lazy img-fluid border-solid \" data-slidergallery=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.jtl-software.com\\\/uploads\\\/2025\\\/09\\\/tedi-logo.png&quot;,&quot;w&quot;:177,&quot;h&quot;:69}\"><\/picture>\t\t\t<\/div>\n\t<div class=\"swiper-lazy-preloader\"><\/div>\n<\/div>\t\t<\/div>\n\n\t\t<div class=\"swiper-pagination\"><\/div>\n\t<\/div>\n\n\t<div class=\"swiper-button-prev d-none\"><\/div>\n\t<div class=\"swiper-button-next d-none\"><\/div>\n\n\t<div class=\"swiper-scrollbar\"><\/div>\n<\/div>\n\n<script>\n\tdocument.addEventListener('contentReady', function(e) {\n\t\t\t\t\t(function(Slider) {\n\t\t\t\tvar settings = JSON.parse('{\"lazy\":true,\"init\":false,\"mousewheel\":{\"forceToAxis\":true},\"direction\":\"horizontal\",\"loop\":1,\"autoplay\":{\"delay\":2000,\"stopOnLastSlide\":1},\"slidesPerView\":2,\"spaceBetween\":30,\"breakpoints\":{\" 0\":{\"slidesPerView\":\"2\",\"spaceBetween\":30},\" 576\":{\"slidesPerView\":\"2\",\"spaceBetween\":30},\" 768\":{\"slidesPerView\":\"4\",\"spaceBetween\":30},\" 992\":{\"slidesPerView\":\"6\",\"spaceBetween\":30}}}');\n\t\t\t\tvar slider = new Slider('#slider-69e1cd674686f .swiper-container', settings);\n\t\t\t})(__.Slider);\n\t\t\t});\n<\/script><\/div>\n\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t<style>\n\t.utils-69e1cd6794e77 { background-repeat: no-repeat !important; }\n<\/style>\t\t<section class=\"product-management-section green utils-69e1cd6794e77\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col-lg-6 pt-lg-4\">\n\t<h2 class=\"product-management-section__title mb-5\">So profitierst du mit der <span class=\"font-weight-bold\">Kundenservice-L\u00f6sung f\u00fcr JTL<\/span><\/h2>\t<div class=\"product-management-section__text\">\n<p>Alle Supportanfragen laufen geb\u00fcndelt zusammen \u2013 mit direktem Auftragsbezug, automatisierten Workflows und strukturierten Antworten aus einer zentralen Oberfl\u00e4che.<\/p>\n\t<\/div>\n\t<div class=\"row product-management-section__content pr-xl-5 mt-5\">\n\t\t<div class=\"col-lg-6 col-md-6\">\n\t<span style=\"color:#05C7D1;\" class=\"fa-light fa-inbox fa-fw fa-1.5x\"><\/span>\n<h3 class=\"mt-3 mb-1 h6\">Zentrale Kundenkommunikation (Omnichannel: E-Mail, Formulare etc.)<\/h3><p>Alle Anfragen aus E-Mail, Kontaktformular &amp; Co. landen zentral in einer Inbox \u2013 f\u00fcr eine l\u00fcckenlose, \u00fcbersichtliche Kommunikation mit deinen Kunden.<\/p>\n<\/div><div class=\"col-lg-6 col-md-6\">\n\t<span style=\"color:#05C7D1;\" class=\"fa-light fa-flag fa-fw fa-1.5x\"><\/span>\n<h3 class=\"mt-3 mb-1\">Automatische Ticketverteilung &amp; Priorisierung<\/h3><p>Verteile Tickets automatisch an passende Bearbeiter \u2013 nach Thema, Kanal oder Dringlichkeit.<\/p>\n<\/div><div class=\"col-lg-6 col-md-6\">\n\t<span class=\"mt-1 fa-light fa-link fa-fw fa-1.5x\" style=\"color:#05C7D1;\"><\/span>\n<h3 class=\"mt-3 mb-1\">Bestellkontext direkt im Ticket (via JTL-Wawi)<\/h3><p>Mit der JTL-Wawi-Integration siehst du alle relevanten Auftragsdaten sofort im Ticket \u2013 ganz ohne Systemwechsel.<\/p>\n<\/div><div class=\"col-lg-6 col-md-6\">\n\t<span style=\"color:#05C7D1;\" class=\"fa-light fa-stamp fa-fw fa-1.5x\"><\/span>\n<h3 class=\"mt-3 mb-1\">Textbausteine, Eskalationsregeln, Bearbeiterrollen<\/h3><p>Arbeite effizienter mit gespeicherten Antworten, individuellen Rollen &amp; klaren Eskalationsprozessen.<\/p>\n<\/div>\t<\/div>\n<\/div>\n<style>\n\t@media (min-width: 768px) {\n\t\t.utils-69e1cd67968b7 { background-repeat: no-repeat !important; }\n\t}\n<\/style><div class=\"col-lg-6 mt-6 mt-sm-6 mt-md-6 mt-lg-0 d-lg-flex utils-69e1cd67968b7\">\n\t<div class=\"product-management-section__gallery\">\n            <div class=\"product-management-section__gallery-column\">\n                            <div class=\"product-management-section__gallery-item\">\n                    <picture><source type=\"image\/svg+xml\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20736%20614'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/greyhound-kundenservice-software-ai-demo.svg 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/09\/greyhound-kundenservice-software-ai-demo.svg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20736%20614'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/09\/greyhound-kundenservice-software-ai-demo.svg\" width=\"736\" height=\"614\" alt=\"Kundenservice Software Greyhound mit Ticketverwaltung und AI\" class=\"lazy img-fluid border-solid \"><\/picture>                <\/div>\n                    <\/div>\n    <\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section id=\"funktionen\" class=\"product-tabs-section green\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n<div class=\"tabbed-widget\">\n            <h3 class=\"tabbed-widget__overtitle\">Must-have-Tools<\/h3>\n    \n            <h2 class=\"tabbed-widget__title \">\n            Alle Anforderungen f\u00fcr <strong>strukturierten Kundenservice<\/strong> \u2013 direkt integriert in deine JTL-Systemwelt        <\/h2>\n    \n    \n    \n        \n            <div class=\"tabbed-widget__tabs-nav--wrapper position-start\">\n\n                <button type=\"button\" class=\"tabbed-widget__tabs-nav--prev d-none\">\n                    <i class=\"fa-regular fa-chevron-left\"><\/i>\n                <\/button>\n                <button type=\"button\" class=\"tabbed-widget__tabs-nav--next d-none\">\n                    <i class=\"fa-regular fa-chevron-right\"><\/i>\n                <\/button>\n            \n                <div class=\"tabbed-widget__tabs-nav\">\n\n                                            <div class=\"tabbed-widget__tab-nav active\"\n                            data-tab-index=\"0\" id=\"funktionen-im-detail\">Funktionen im Detail<\/div>\n                                    <\/div>\n\n            <\/div>\n            \n        \n    \n    <div class=\"tabbed-widget__tabs\">\n                    <div class=\"tabbed-widget__item active\" data-tab-content=\"0\">\n                \n<div class=\"tabbed-widget__item-wrapper\">\n            <div class=\"tabbed-widget__subitems\">\n                            <div class=\"tabbed-subitem active\"\n                     data-item=\"69e1cd679c7bd-0\">\n                    <div class=\"tabbed-subitem__heading \">\n                                                    <div class=\"tabbed-subitem__number\">01<\/div>\n                                                                            <div class=\"tabbed-subitem__title\">DSGVO-konforme Speicherung &amp; Dokumentation<\/div>\n                                            <\/div>\n                                            <div class=\"tabbed-subitem__description\">Alle Interaktionen werden rechtssicher archiviert \u2013 inklusive Zeitstempeln, Anh\u00e4ngen und Bearbeiterhistorie.<\/div>\n                                    <\/div>\n                            <div class=\"tabbed-subitem \"\n                     data-item=\"69e1cd679c7bd-1\">\n                    <div class=\"tabbed-subitem__heading \">\n                                                    <div class=\"tabbed-subitem__number\">02<\/div>\n                                                                            <div class=\"tabbed-subitem__title\">Ticketverwaltung &amp; Workflows<\/div>\n                                            <\/div>\n                                            <div class=\"tabbed-subitem__description\">Tickets lassen sich kategorisieren, priorisieren, weiterleiten und automatisieren \u2013 f\u00fcr effiziente Abl\u00e4ufe im Team.<\/div>\n                                    <\/div>\n                            <div class=\"tabbed-subitem \"\n                     data-item=\"69e1cd679c7bd-2\">\n                    <div class=\"tabbed-subitem__heading \">\n                                                    <div class=\"tabbed-subitem__number\">03<\/div>\n                                                                            <div class=\"tabbed-subitem__title\">Anbindung an JTL-Wawi &amp; JTL-FFN<\/div>\n                                            <\/div>\n                                            <div class=\"tabbed-subitem__description\">Greife direkt aus dem Ticket auf Kunden-, Artikel- und Bestelldaten zu \u2013 auch \u00fcber Fulfillment-Netzwerke hinweg.<\/div>\n                                    <\/div>\n                            <div class=\"tabbed-subitem \"\n                     data-item=\"69e1cd679c7bd-3\">\n                    <div class=\"tabbed-subitem__heading \">\n                                                    <div class=\"tabbed-subitem__number\">04<\/div>\n                                                                            <div class=\"tabbed-subitem__title\">Rechte- &amp; Rollenmanagement<\/div>\n                                            <\/div>\n                                            <div class=\"tabbed-subitem__description\">Weise Benutzergruppen gezielt Funktionen &amp; Ticketzugriffe zu \u2013 f\u00fcr klare Zust\u00e4ndigkeiten.<\/div>\n                                    <\/div>\n                            <div class=\"tabbed-subitem \"\n                     data-item=\"69e1cd679c7bd-4\">\n                    <div class=\"tabbed-subitem__heading \">\n                                                    <div class=\"tabbed-subitem__number\">05<\/div>\n                                                                            <div class=\"tabbed-subitem__title\">Auswertungen &amp; Reportings<\/div>\n                                            <\/div>\n                                            <div class=\"tabbed-subitem__description\">Analysiere Bearbeitungszeiten, Teamleistung und h\u00e4ufige Anliegen \u2013 datenbasiert und direkt im System.<\/div>\n                                    <\/div>\n                    <\/div>\n\n        <div class=\"tabbed-widget__item-blocks\">\n            <div class=\"tabbed-widget__item-images\">\n                                <div class=\"additional-gallery__item-first\">\n                    <picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20651%20660'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/08\/greyhound-kundenservice-software-Funktionen.png.webp 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/08\/greyhound-kundenservice-software-Funktionen.png.webp 1x\"><source type=\"image\/png\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20651%20660'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/08\/greyhound-kundenservice-software-Funktionen.png 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/08\/greyhound-kundenservice-software-Funktionen.png 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20651%20660'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/08\/greyhound-kundenservice-software-Funktionen.png\" width=\"651\" height=\"660\" alt class=\"lazy img-fluid border-solid \"><\/picture>                <\/div>\n            <\/div>\n\n            \n        <\/div>\n    <\/div>\n\n\n            <\/div>\n            <\/div>\n<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section class=\"product-payments-section testimonial-single-product-landing green\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row no-gutters\">\n\t\t\t\t\t\t\t<div class=\"col-lg-12\">\n\t<div class=\"testimonial-single-wrapper center-location full_image\">\n    <div class=\"testimonial-single\">\n        <div class=\"testimonial-single-image-block\">\n            <div class=\"quotes\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 177.57 177.57\">\n                    <rect x=\"44.9951\" width=\"140\" height=\"140\" rx=\"20\" transform=\"rotate(18.7473 44.9951 0)\"\n                          fill=\"url(#paint0_linear_451_896)\"\/>\n                    <path d=\"M55.8376 116V100.659C55.8376 96.303 56.6899 91.8523 58.3944 87.3068C60.099 82.7614 62.348 78.4763 65.1416 74.4517C67.9352 70.4271 70.9655 67.0653 74.2325 64.3665L87.5848 72.25C84.9333 76.4167 82.7552 80.7727 81.0507 85.3182C79.3935 89.8636 78.5649 94.9299 78.5649 100.517V116H55.8376ZM91.7041 116V100.659C91.7041 96.303 92.5564 91.8523 94.2609 87.3068C95.9655 82.7614 98.2145 78.4763 101.008 74.4517C103.802 70.4271 106.832 67.0653 110.099 64.3665L123.451 72.25C120.8 76.4167 118.622 80.7727 116.917 85.3182C115.26 89.8636 114.431 94.9299 114.431 100.517V116H91.7041Z\"\n                          fill=\"white\"\/>\n                    <defs>\n                        <linearGradient id=\"paint0_linear_451_896\" x1=\"44.9951\" y1=\"140\" x2=\"213.361\" y2=\"58.8586\"\n                                        gradientUnits=\"userSpaceOnUse\">\n                            <stop stop-color=\"#FF9A26\"\/>\n                            <stop offset=\"1\" stop-color=\"#FFC935\"\/>\n                        <\/linearGradient>\n                    <\/defs>\n                <\/svg>\n            <\/div>\n                            <div class=\"testimonial-single-image-block__person\">\n                    <picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20352%20400'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/10\/michael-kraemer-campwerk.jpeg.webp 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/10\/michael-kraemer-campwerk.jpeg.webp 1x\"><source type=\"image\/jpeg\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20352%20400'%20xml:space='preserve'%3E%3C\/svg%3E 1x\" data-srcset=\"https:\/\/www.jtl-software.com\/uploads\/2025\/10\/michael-kraemer-campwerk.jpeg 1x, https:\/\/www.jtl-software.com\/uploads\/2025\/10\/michael-kraemer-campwerk.jpeg 1x\"><img loading=\"lazy\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns='http:\/\/www.w3.org\/2000\/svg'%20viewBox='0%200%20352%20400'%20xml:space='preserve'%3E%3C\/svg%3E\" data-src=\"https:\/\/www.jtl-software.com\/uploads\/2025\/10\/michael-kraemer-campwerk.jpeg\" width=\"352\" height=\"400\" alt class=\"lazy img-fluid border-solid \"><\/picture>                <\/div>\n                    <\/div>\n\n        <div class=\"testimonial-single-content-block\">\n            \n                <div class=\"testimonial-single-content-block__wrapper\">\n                    <div class=\"testimonial-single-text\">\n                        <p>\n                            Als langj\u00e4hrige und begeisterte GREYHOUND-Nutzer haben wir 2024 den Schritt zu JTL gemacht \u2013 eine Entscheidung, die sich voll ausgezahlt hat. Die Verbindung beider Systeme schafft echte Mehrwerte: die Kommunikation zwischen Kunden und uns l\u00e4uft reibungslos, Informationen zwischen Zulieferern und uns sind f\u00fcr alle transparent. Rechnungen, Angebote und Lieferscheine sind archiviert und durchsuchbar. Unser Team wird im Tagesgesch\u00e4ft sp\u00fcrbar entlastet. Mit der Kombi JTL &amp; GREYHOUND sind wir effizient, smart und zukunftssicher aufgestellt.                        <\/p>\n                                            <\/div>\n                <\/div>\n\n            \n            <div class=\"user-data\">\n                                <div class=\"user-data__info\">\n                                            <div class=\"user-data__info-name\">\n                            Michael Kr\u00e4mer                        <\/div>\n                                                                <div class=\"user-data__info-position\">\n                                                            <span class=\"testimonial-single-text__link\">Gesch\u00e4ftsf\u00fchrer von Campwerk<\/span>\n                                                     <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section class=\"product-support-section green\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row no-gutters\">\n\t\t\t\t\t\t\t<div class=\"col-lg-12 text-tertiary\">\n\t<style>\n\t.utils-69e1cd679e69e { background-color: #142830 !important; }\n<\/style><div class=\"basic-card-widget utils-69e1cd679e69e card\">\n\t<div class=\"card-body pb-0\">\n\t\t<h2 class=\"product-support-section__subtitle text-uppercase h3\">Preise &amp; Verf\u00fcgbarkeit<\/h2><h2 class=\"product-support-section__title text-tertiary h2\"><span class=\"font-weight-bold\">Kundenservice-Software von GREYHOUND<\/span><\/h2>\t<div class=\"w-lg-50 mb-6 mb-xl-4\">\n<p>Die CRM-L\u00f6sung von GREYHOUND ist in den <strong>JTL-Editionen Pro und Enterprise inklusive<\/strong>.<\/p>\n\t<\/div>\n<div class=\"product-buttons-group\">\n                <a class=\"product-button-group__button--with-icon no-icon has-wawi-gradient\" href=\"https:\/\/www.jtl-software.com\/de\/preise-und-tarife\">\n                <span class=\"product-button-group__button--with-icon__text\">Editionen & Funktionen vergleichen<\/span>\n                                <\/a>\n    <\/div>\t<div class=\"mt-6\">\n<div class=\"table-responsive table-wrap-producs\">\n<table class=\"table\">\n<thead>\n<tr>\n<th><\/th>\n<th style=\"text-align: center;\">JTL START<\/th>\n<th style=\"text-align: center;\">JTL ADVANCED<\/th>\n<th style=\"text-align: center;\">JTL PRO<\/th>\n<th style=\"text-align: center;\">JTL ENTERPRISE<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Kundenservice-Software<br \/>\n<\/strong>(powered by GREYHOUND)<\/td>\n<td style=\"text-align: center;\">Zubuchbar bei Greyhound<\/td>\n<td style=\"text-align: center;\">Zubuchbar bei Greyhound<\/td>\n<td style=\"text-align: center;\"><span class=\"fa-regular fa-check fa-fw\"><\/span>\n<\/td>\n<td style=\"text-align: center;\"><span class=\"fa-regular fa-check fa-fw\"><\/span>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t<\/div>\n\t<\/div>\n\t<\/div><\/div>\n<div class=\"col-lg-12\">\n\t<style>\n        @media screen and (min-width: 1200px) {\n        .product-subcard-widget-69e1cd679f5b3 {\n            transform: translateX(21px);\n        } \n    }\n<\/style>\n<div class=\"product-subcard-widget product-subcard-widget-69e1cd679f5b3\" style=\"max-width:700px;margin-top:-32px;\">\n            \t<div class=\"row\">\n\t\t<div class=\"col-lg-12\">\n\t\t<div class=\"mb-5 product-subcard-widget__text\">\n<p>Du kannst die CRM-Software \u00fcber GREYHOUND ab<strong> 84 \u20ac \/ Monat<\/strong> hinzubuchen.<\/p>\n\t<\/div>\n<div class=\"product-buttons-group\">\n                <a class=\"product-button-group__button--with-icon no-icon\" href=\"https:\/\/greyhound-software.com\/testen?utm_campaign=Partnerseiten&amp;utm_source=Website&amp;utm_medium=JTL-Produktseite\" target=\"_blank\">\n                <span class=\"product-button-group__button--with-icon__text\">JETZT 14 TAGE KOSTENFREI TESTEN<\/span>\n                                    <i class=\"fa-regular fa-rocket\"><\/i>\n                        <\/a>\n    <\/div><\/div>\t<\/div>\n    <\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section class=\"product-accordion-section green\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t<h2 class=\"product-accordion-section__title\"><span class=\"font-weight-bold\">FAQ<\/span><\/h2><div class=\"product-accordion\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            \n<div class=\"product-accordion__item\" id=\"\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"product-accordion__item--button\">\n    <span class=\"product-accordion__item--button-title\" itemprop=\"name\">Wie funktioniert die Anbindung an JTL-Wawi?<\/span>\n    <i class=\"fa-solid fa-plus\" style=\"color:#05C7D1;\"><\/i>\n    <i class=\"fa-solid fa-minus\" style=\"color:#05C7D1;\"><\/i>\n    <\/button>\n            <div class=\"product-accordion__item--panel\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"product-accordion__item--panel-wrapper\" itemprop=\"text\">\n                <p>Die Integration erfolgt direkt \u2013 du greifst aus dem Ticket auf alle relevanten Kunden- und Bestelldaten zu.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"product-accordion__item\" id=\"\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"product-accordion__item--button\">\n    <span class=\"product-accordion__item--button-title\" itemprop=\"name\">Kann ich alle Kan\u00e4le (z.\u202fB. E-Mail, Shop-Formular) integrieren?<\/span>\n    <i class=\"fa-solid fa-plus\" style=\"color:#05C7D1;\"><\/i>\n    <i class=\"fa-solid fa-minus\" style=\"color:#05C7D1;\"><\/i>\n    <\/button>\n            <div class=\"product-accordion__item--panel\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"product-accordion__item--panel-wrapper\" itemprop=\"text\">\n                <p>Ja, GREYHOUND b\u00fcndelt Anfragen aus allen g\u00e4ngigen Kan\u00e4len in einer zentralen Oberfl\u00e4che.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"product-accordion__item\" id=\"\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"product-accordion__item--button\">\n    <span class=\"product-accordion__item--button-title\" itemprop=\"name\">F\u00fcr welche Unternehmensgr\u00f6\u00dfen ist die Software geeignet?<\/span>\n    <i class=\"fa-solid fa-plus\" style=\"color:#05C7D1;\"><\/i>\n    <i class=\"fa-solid fa-minus\" style=\"color:#05C7D1;\"><\/i>\n    <\/button>\n            <div class=\"product-accordion__item--panel\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"product-accordion__item--panel-wrapper\" itemprop=\"text\">\n                <p>Ideal f\u00fcr die Vielfalt im E-Commerce \u2013 skalierbar f\u00fcr kleine Teams bis hin zu gro\u00dfen Serviceabteilungen.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>    <\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t","protected":false},"excerpt":{"rendered":"Powered by GreyhoundEffizienter Kundenservice mit Software von JTL Alle Kundenanfragen zentral im GriffDirekte Anbindung an JTL-WawiSchneller Support, weniger Fehler JETZT STARTEN BERATUNG VEREINBAREN \u00dcber 50.000 Onlineh\u00e4ndler setzen auf die Software von JTL. So profitierst du mit der Kundenservice-L\u00f6sung f\u00fcr JTL Alle Supportanfragen laufen geb\u00fcndelt zusammen \u2013 mit direktem Auftragsbezug, automatisierten Workflows und strukturierten Antworten aus","protected":false},"author":100,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/product-landing.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-199561","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.jtl-software.com\/de\/wp-json\/wp\/v2\/pages\/199561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jtl-software.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.jtl-software.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.jtl-software.com\/de\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jtl-software.com\/de\/wp-json\/wp\/v2\/comments?post=199561"}],"version-history":[{"count":45,"href":"https:\/\/www.jtl-software.com\/de\/wp-json\/wp\/v2\/pages\/199561\/revisions"}],"predecessor-version":[{"id":297394,"href":"https:\/\/www.jtl-software.com\/de\/wp-json\/wp\/v2\/pages\/199561\/revisions\/297394"}],"wp:attachment":[{"href":"https:\/\/www.jtl-software.com\/de\/wp-json\/wp\/v2\/media?parent=199561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}